This wasn’t me. Justin posted this.You lost nothing by asking. They said no, cool. Their response was professional with no insults. Your account was not banned so, you know you will receive your product.
Having said that, i would agree with intothevoid. Resell it later. Right for me, the hairstyle is whats makes it look weird. And maybe a repaint can improve the sculpt.
But yes if I was in this situation I would pay off the balance and resell it later. Better than losing $800.