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Hello, for some customers who bought our Frodo Baggins before and claimed about the replacement head for him. We do prepare few new head for you if you still want to change it. Please send a aftersales mail to our service mailbox and also attached the photos of your Frodo's head and related...

Hi all, regarding to the new Frodo (LOTR014S) we restored recently, there are some answer to feedback the question as above. Improvement: we did the improvement in head sculpt painting and some details, please refer our new photos posted on our official website. Eyes: In previous batch of...

Thanks for Bucky's conclusion. Let me give a bit of explanation to the Slim Version. In the past years, we have tried to release a set of double figures like Frodo and Sam (LOTR014S & LOTR015S), it means these two characters will be combine in 1 colour box as 1 item in our design course. But we...

Sauron is a very difficult character and need to consider a lot of design details. We know a lot of fans waiting for his arrival. We did not arrange it in our schedule this year, maybe in next year.

Hi, thank you for your suggestion. We wouldn't have any plan to sell dioramas separately by now. But your message I will forward to our team for reference :)

Hi all, this time the Frodo LOTR014S and Sam LOTR015S we posted on official website are restocked figures, just to satisfy some of our fans who missed the previous batch to purchase them. Thank you for your attention about theses characters.

Hi, As I know we have no plan to release his head sculpt separately this time. I will recommend you to pre-order this edition if you really like Legolas this character. Thank you for your inquiry.

Thank you for your remind, we have gradually gotten back from the system glitch in the past weeks, but there is still few missing orders appeared for that. We will put all our efforts to pick them up and thank you for your kindly patience.

Yes, the correct figure's height is 28.5cm. So we will notice sideshow.com as well to update this mistake. Many thanks for all your concern and sorry for the misunderstanding.

Hi all, Updating the typo for our Arwen's height, she is 28.5 cm as measured. Sorry for our late reply to let you discuss about this topic.

Thank you for all of your suggestions and contact experiences, I will collect them and report to our team for reference. Kindly keep share the distributors which you know in your country. Appreciated.

Hi dear LOTR fans, She is coming! Our new figure LOTR028 Arwen(in death frock) is releasing. And she has full rooted hair and a brand new head sculpt! Arwen is dressed in her unmissable red and blue gown and comes with some special furniture features! There are two editions you can choose as...

Hi DDani, Many thanks for your sharing and suggestion as above. As you know we do not have a suitable wholesales distributer in EU area right now. Do you all know any distributer who are interested in selling our figures? We would appreciate if you could introduce someone to contact.

Hi, I could reply you about the inner colour box size of Gandalf CS is 38.5*17*35cm. It also has a single carton box to cover it all, but I think it's not so thick enough to protect the product in transport cross ocean. Maybe BBTS has their way to protect for the long distance course, kindly...

Sorry for let you await for few days. The situation we faced is that there was a mail system glitch (which causes we missed some mails and some receivers reply they didn't receive our mails or there found it in their spam box) and few figure's purchasing links shows wrong for customers. These...

Hi, Guestavo. This is Rovi from marketing. As I remembered you are one of our customers in Brazil, and your orders are all held since impact of COVID-19. Please know we are still unable to send the parcel to your country via postal service. My colleague will reply and give you an alternative...

I and my colleagues are trying our best to reply one by one to you all asap. Tons of thanks for your understanding. Hi, I am Rovi from Asmus Toys, the marketing staff and one of our FB admin. We made this second account in collectorfreaks forum to share news and collect all opinions from you. I...

This is Rovi. Here we come to clarify about the situation of different prices for Galadriel (LOTR019) in our Asmustoys.com official store. The price of LOTR019 was US$210 before Oct. 2020 and if your pre-order was at this period, your balance email should be $190 (reduced the deposit $20)...

As I know there is no any plan for them by now, but I will collect your message to our team. Thanks for your inquiry!

No, this time there will be only exclusive edition posted on our official website. Thanks for your inquiry. Hi, I am Rovi from Asmus Toys, the marketing staff and one of our FB admin. We made this second account in collectorfreaks forum to share news and collect all opinions from you. I am...