Search results

The previous hat does not fulfill the companies obligations because the previous hat does not match what was advertised. I am unhappy, justifiably. Asmus can address this by making the fix for their mis-produced figure available for individual purchase. Again, I'm happy for you that you can...

Can you please point me to the advertisements for this figure that explained that modifications by the consumer would be required? No? Okay then. I KNOW I can return the figure. I was about to do so when the announcement for the new hat was made. I (as I have already explained) have a limited...

See, the problem is that people like you keep framing this as a matter of "entitlement" over a "little hat" and a "freebie". And that the company "didn't need to do this". But the fact is that this toy cost well over $300 and was delivered in a manner that did not match what was advertised...

Which is great and generous... if you get the hat. That's the problem. Even with the pre-orders Asmus has stated their plan with uncertainties. Despite suggestions to the contrary this isn't about anger or entitlement. It's about having a clear understanding of what the companies plan is so that...

But will you make the hat available to people who are not making additional costly purchases?

I disagree. Again, if you offer the hat via multiple methods then people can choose. In that way you minimize people's displeasure. Only offering the hat tied with other purchases is MUCH more limiting than selling the hat directly. But again - offer BOTH.

What option does their explanation give? They said that it was not an option to sell and ship directly. You're suggesting that will change somehow? I already spent hundreds of dollars on an item that does not resemble the advertised toy. I have a limited return window. You say I should be...

I'm both reading and listening. They stated pretty clearly that shipping the hat in any manner not connected to the sale of a toy was a non-starter. They won't offer it up for sale individually and they won't ship it via distributor. This isn't a case of jumping the gun. They may not have...

If every free hat is tied to a multi-hundred dollar purchase, then I (and likely many others) may never be able to buy it. Make it for sale individually. From the start - not as a third or fourth level distribution plan somewhere down the line. It's the only reasonable solution.

You are absolutely forcing people to buy more things. I cannot afford to buy Bilbo just to get a hat. Just offer it up for sale inexpensively - cost of shipping. Set up that cost as a redeemable discount on a item from your site if need be. Then it can be applied to whatever item people want -...

Wait... What? I have ZERO interest in purchasing a Bilbo figure. I already spent hundreds of dollars on Gandalf that should have shipped with a hat that wasn't obviously defective. On one hand, I get the "we can't afford to ship hats to everyone" argument. But you already charged everyone who...