Honestly, going to recommend ordering from onesixthkit to avoid things like that. Since comic sanctorum is a subsidiary of toys wonderland, it's not surprising they pull that kind of stuff.
How difficult would it be to paint the eyes? Might wanna give it a go if they don't look accurate in person... Don't have the a steady hand so maybe I shouldn't bother lol
I understand. In the same boat as you - just haven't received this sort of email yet. If you can demand a cash refund, I'd suggest doing so. Otherwise, might need to just use the stroke credit for something in stock I guess