Well I paid thru PayPal and I have contacted them but to be honest the purchases were in 2022 and the automated voice message seems to hint at a 6 month cutoff. Still I will wait for somekind of response but I am not hopeful. I will never pay up front again and from not on only one source gets my business, Timewalker Toys. They have been good to me. The only reason I ordered direct from Big Chief is that Timewalker wasn't going to carry those products, that should have told me something but I wanted the classic Dr Who figures. I will survive, this isn't the first time I lost resources in some way. Hopefully it will be the last. Stop laughing.