Hello everyone, first off I'm new to the forums so a big hello to everyone and I'm glad I found the website!
I'm posting this not as a form of ill will towards the website but as a cautionary tale to all other collectors. This is just my encounter with them, that's not to say you will have the same problems, but I thought I should let fellow collectors know.
I recently bought a soldier story army saw gunner in Afghanistan. The newer one in multicam. It was my fist modern military figure and I decided to go with the website small joes. They had him at a good price so I pulled the trigger and was very excited to get my modern military collection started!!
I spent the extra $20 on the shipping to get it in 3 days. I filled out my billing info, and my shipping info since I wanted it to be shipped to a different location. So I wait. When the day comes I see that the item has been shipped to the billing location when I asked and filled out the shipping info to the different location. I was a little upset as, on a more personal level, I have had a pretty nasty falling out with some family members that live in the billing info location. Unfortunately I hadn't had the chance to Change all my info to the address I reside in now. So the item was shipped there and it would probably not be easy to obtain.
After I saw this I contacted the website telling them of the situation. Explained it to them, just like I'm doing here. I even said on the last line that I don't mean to be rude, I'm just trying to see how we can fix the situation. I knew it would become a mission to get this figure.
The response I get from the costumer service was something I didn't expect. He basically said that since the billing info was from that location and I had a bad falling it out with family that lived there, that it's safe to say that I'm not authorized to be using the card that I did to buy the figure. And he finished off with a very sarcastic "is that about right?".
I was a little upset at this as I felt instead of actually saying oh man I'm sorry for not looking at the proper address, it was a mistake and we apologize, I was accused of committing credit card fraud!! I was a little upset and so I answered simply by saying wait a minute this has nothing to do with me being the right user of the card or not. An error has occurred on your part and I'm a paying customer trying to express that fact. I sent them a picture of the screen where it has that I filled out the shipping and billing info.
I have gotten no response from them after that and I even tried to log onto the website to see if maybe I got a message there, but they have locked my account.
The figure arrived Wednesday the 10th. I have not gotten the figure yet, nor have I had any sort of contact from the site. I think the situation was handled very poorly on their part and for paying the extra $20 shipping, and a little more attention to detail, this should have been avoided. I would've actually been okay with everything had they been nicer about the fact that theyessed up.
Now my question to you guys as collectors, would you have been upset also? Am I overacting or is this something that is a little disrespectful as a paying customer. I'm tempted in returning it if I ever get the figure, just so I won't give them the business. Let me know what you think and sorry for the long post haha.
I'm posting this not as a form of ill will towards the website but as a cautionary tale to all other collectors. This is just my encounter with them, that's not to say you will have the same problems, but I thought I should let fellow collectors know.
I recently bought a soldier story army saw gunner in Afghanistan. The newer one in multicam. It was my fist modern military figure and I decided to go with the website small joes. They had him at a good price so I pulled the trigger and was very excited to get my modern military collection started!!
I spent the extra $20 on the shipping to get it in 3 days. I filled out my billing info, and my shipping info since I wanted it to be shipped to a different location. So I wait. When the day comes I see that the item has been shipped to the billing location when I asked and filled out the shipping info to the different location. I was a little upset as, on a more personal level, I have had a pretty nasty falling out with some family members that live in the billing info location. Unfortunately I hadn't had the chance to Change all my info to the address I reside in now. So the item was shipped there and it would probably not be easy to obtain.
After I saw this I contacted the website telling them of the situation. Explained it to them, just like I'm doing here. I even said on the last line that I don't mean to be rude, I'm just trying to see how we can fix the situation. I knew it would become a mission to get this figure.
The response I get from the costumer service was something I didn't expect. He basically said that since the billing info was from that location and I had a bad falling it out with family that lived there, that it's safe to say that I'm not authorized to be using the card that I did to buy the figure. And he finished off with a very sarcastic "is that about right?".
I was a little upset at this as I felt instead of actually saying oh man I'm sorry for not looking at the proper address, it was a mistake and we apologize, I was accused of committing credit card fraud!! I was a little upset and so I answered simply by saying wait a minute this has nothing to do with me being the right user of the card or not. An error has occurred on your part and I'm a paying customer trying to express that fact. I sent them a picture of the screen where it has that I filled out the shipping and billing info.
I have gotten no response from them after that and I even tried to log onto the website to see if maybe I got a message there, but they have locked my account.
The figure arrived Wednesday the 10th. I have not gotten the figure yet, nor have I had any sort of contact from the site. I think the situation was handled very poorly on their part and for paying the extra $20 shipping, and a little more attention to detail, this should have been avoided. I would've actually been okay with everything had they been nicer about the fact that theyessed up.
Now my question to you guys as collectors, would you have been upset also? Am I overacting or is this something that is a little disrespectful as a paying customer. I'm tempted in returning it if I ever get the figure, just so I won't give them the business. Let me know what you think and sorry for the long post haha.
