I liked the version of Nanjin that could just geek out over matching Pantone colors to swatches of screen used fabric. Made me feel confident about the accuracy of the uniforms.
All the other versions of Nanjin, the drama mama, savior complex, hyperbolic used car salesmen marketer, I could do without. This weird thing he has going on with fixating over the slightest comment that isn’t effusive with praise is just unhealthy.
I would even agree that a lot of the feedback he got here wasn’t that great. It wasn’t particularly offensive - no one really truly tore into him here - but I am not convinced a lot of our comments were all that helpful. It is a difficult skill to separate the wheat from the chaff in terms of customer product feedback, and Nanjin is clearly nowhere near the appropriate mindset to do any of that.
There is definitely an issue with customers having views that are at odds and out of touch with design and production spaces. However, using that fact to ignore any and all criticism and to berate your customer base is not a mature way to deal with a problem which is faced by all product designers and manufacturers.
The proper way is to employ something along the lines of “thank you for your feedback, we’ll consider it.” After which, you don’t actually need to consider anything unless it is a thematic issue you see being criticized in a significant aggregate of the customer base. Just let the comments slide off like water, instead of acting like each and every individual comment is a dagger in the back. You cannot control the fact that other people will have opinions about your work, some with informed opinions and many with uninformed opinions. But you can control whether you let it get under your skin and you have to go throw a tantrum about it on a different social media platform.
Go get some anger management lessons if some rando on the internet with an uninformed opinion makes you so upset. You cannot ‘fix‘ or control that part of society. But you can lower your own blood pressure, avoid an aneurism, and increase personal satisfaction by taking a deep breath and just letting it go.
