I can assure you that we try very hard to get production pics posted before processing begins. With 12-inch figures that is usually very possible, as the factories send those samples about 2-3 weeks before the production run arrives at the warehouse. We are expecting Toht samples (if they send them ahead of time) in about 2 weeks and have it on the list to be shot
I believe that this has been explained before, but with the larger items (PFs, Busts, etc), they usually don't send a FINAL final production sample ahead of time - we just have to pull one out of the production run when it arrives at the warehouse to get photos of it... thus, unfortunately, that's usually after processing has begun. And, as we have seen, the pre-production samples that are not part of the final production run can sometimes differ from the final product (Moria Orc, etc), as those are usually very low-run samples that are sent for approvals. We gain NOTHING from the shipping charges - it all goes to pay for our accounts with FedEx and UPS. In fact, we lose more from returns, as we have to pay people to process them, etc. Thus, it's also in OUR best interest to post production samples as soon as we have them, which is what we try very hard to do. But we know that it can't always happen that way, which is why we stick by our return policy. I swear it's not a conspiracy!