HobbyLinkJapan hlj.com HORRIBLE! Anyone with experience?

[gagaliya]

I placed an order for two statues (both listed as in stock ready to ship) from hobbylinkjapan last week for a total of $500+, my credit card was immediately charged with the amount, yet my order still has not been shipped nor was there any update on what's going on.

They do not have a phone number, and I have sent them 3 emails over the past 10 days asking for order status, none of the emails were replied.

Before i file with my credit card company, like to know if anyone else has ordered from them in the past, and how was your experience, or do they always take a long time to ship?

Both statues were suppose to be a gift for a friend of mine for this weekend, now they completely screwed up everything.

This is the first time ever I have received horrible service from a japanese company.

 

[Lejuan]

That's no good. I've only ordered from them twice, but each time there was no problem. I've got another couple of POs with them at the moment which are due to ship in October. I hope you can get this resolved without having to get a charge-back on your credit card. Even if they do come through it sucks that you won't have your stuff in time to give to your friend.

 

[alexi.volk]

i'm sorry to hear you're having trouble with them. i haven't ordered anything for maybe a couple years from HLJ but they've always been good to me in the past. i hope you are able to rectify this amicably.

 

[Diab0lus]

I've never had a problem with them.