How does one get in contact with Hot Toys?

[Mookeylama]

heard something about Facebook, but haven't joined it yet. guess i can if that's the only way to reach'em. but how do i find HT on facebook and contact them? anyone have their email. thank you

 

[Boba Ben]

Here's their customer service e-mail

[email protected]

 

[The Mike]

If you go by the beliefs on these forums just post, eithere with a photoshop or a comment and they change around their entire product line or even the final product of an item completely disregarding their already established research and development department because of it.

 

[plasmid303]

I've heard air fare to Hong Kong is relatively cheap.

Contact by carrier pidgeon is also pretty trendy nowadays.

 

[Voorhees27]

If you go by the beliefs on these forums just post, eithere with a photoshop or a comment and they change around their entire product line or even the final product of an item completely disregarding their already established research and development department because of it.

I do agree with this but it isn't a 100% anymore. Ive seen a few recent releases that people here complained about that they clearly ignored. If that's what you're referring to.

 

[kl241]

You don't. Once they got your money they don't care.

 

[Lejuan]

If your seller has a friendly returns policy, is it even necessary to contact HT customer service?

 

[SAB]

Once you're a member of Facebook you just type in Hot Toys into the search engine and it'll come up automatically.

Its always great to see people post QC complaint photos and Hot Toys giving their standard response of 'please contact your seller or email our customer service' ....followed by multiple posts of 'your customer service department has been ignoring my emails for [x] months!'

Fun times.

 

[CLU]

I sent them an email a couple weeks ago trying to see if I could squeeze some info on a redo of the T-800 endo. No luck yet.....

 

[thenammagazine]

Once you're a member of Facebook you just type in Hot Toys into the search engine and it'll come up automatically.

Its always great to see people post QC complaint photos and Hot Toys giving their standard response of 'please contact your seller or email our customer service' ....followed by multiple posts of 'your customer service department has been ignoring my emails for [x] months!'

Fun times.

The only attention you're gonna get doing that is from the broad who handles MILK and that's only after posting shots of actual breakage, paint fade, leaky figure, etc. The good news is, they're fairly quick once this happens with a two-three month turnaround.

 

[karamazov80]

Thread re-opened at OP's request.