Jazzinc 1/6 Batman 1989 Batmobile

[bman89]

As someone who hasn’t given up on Jazz and would consider ordering again, I think the question that needs to be answered is,

What exactly are the quality standards of a Jazz Inc product?

Because it seems undefined to me. Respectfully, it sounds great to say that QC is within 2% but what does that matter if factory standards are low?

Is orange peel, sanding scratches, body indentations, cracked seams, loose wheels, etc etc all considered acceptable quality for Jazz vehicles? Because these issues keep cropping up, even with favorable reviews. What quality can customers reasonably expect for the money they’re being asked to spend? Because being told after the fact that many of these issues are within QC standards is really off-putting and makes me wary about ordering future products.

Just my two cents from someone who is on the fence but would like to see Jazz succeed.

 

[hokietwo]

As someone who hasn’t given up on Jazz and would consider ordering again, I think the question that needs to be answered is,

What exactly are the quality standards of a Jazz Inc product?

Because it seems undefined to me. Respectfully, it sounds great to say that QC is within 2% but what does that matter if factory standards are low?

Is orange peel, sanding scratches, body indentations, cracked seams, loose wheels, etc etc all considered acceptable quality for Jazz vehicles? Because these issues keep cropping up, even with favorable reviews. What quality can customers reasonably expect for the money they’re being asked to spend? Because being told after the fact that many of these issues are within QC standards is really off-putting and makes me weary about ordering future products.

Just my two cents from someone who is on the fence but would like to see Jazz succeed.

Depending on the industry you can fall into different types. ISO9xxx is the global standards for quality control, I come from GxP background in Biotech so it’s a bit more stringent with FDA legislation and global health and safety laws but both have guidelines and set standards.

Not sure if Jazzinc falls into either but for most companies it’s an internal number they would set if not falling under these types of specifications.

Which means it’s up to him internally to set for his manufacturing processes you mentioned. To also clarify, you are describing minor defects and not faulty product which the difference is one leads to functional/ hazard or harm (major/critical). I’ll leave that alone for it to be answered by the source.

I have every Batmobile, Star Wars vehicle and diorama he has built and not had one (1) issue in over a decade. If his track record was bad, he would never have gotten this far with producing product. Also DC would not continue to license him for crap product.

It’s overblown, and the most noise is from people that don’t own the product and never will. He is making 2,000 cars so that’s over $3M in spend.

We will let this play out, cause at that volume if it is bad then it’s pretty much over not producing at that volume. I’ll stand with the product and think it will be fine and the chirping should calm down when more people get it in hand to stop the noise from a select few with it in hand today. Less than 10% have it right now, let’s see what it looks like when there’s 50% and above, probably quiet and the peanut gallery will move on the Catwoman to try and drag down.

22’ love cause I just put it out on the shelf….perfection.

 

[lordnastrond]

It would be nice to keep socials and fantasy land off the board. This hobby is just turning into a shills vs thrills space. If someone doesn't find faults and likes something too much (shill) vs. trying for the shock lane to down thing negatively in a vengeful way (Thrills).

The tribals are also easy to spot, don't think for a second there is not coordination on much that goes on.

Okay, all the drama aside - Shills vs Thrills would be an awesome band name.

 

[JazzInc]

We deliver well over 4000 Warner Bros products to customers every year and we have done since 2017. That is tens of thousands of products over all those years. Still not much more than an average figure run for hot toys, but enough to be significant.

Most of our customers are a repeat customers. Do you think we could do that if our issues are as bad as they say? Do you think that would be a viable business model? Just ask yourself how many QC issues you have seen in the past year and if it is close to 2000. Also, why would we get product of the year from Warner Brothers or renewal contracts? And, if we have issues, which is around 2% of the time, most issues are shipping issues because we ship very large and very heavy pieces. Any damage or issues are usually down to things being damaged in shipping, not QC issues. Actually, with the dust and the reported issues with the guns for Mr. mom, I suspect that happened during shipping. And if he had contacted me, we could just have sorted out a replacement, probably at the cost of the Fedex insurance. The only thing I think I can say without bragging is that our customer support reputation is incredibly high, so I think it’s not about issues, but about how you deal with them.

The thing I really wanted to know is why we can’t just have several companies in the 1/6 scale space without it being tribalized. Why can you only support one at the expense of another? Let’s be glad there is competition. You see it in the newly announced bat missile and the correct sizing of that, that competition is good for everyone. Why does inart, blitzway, or Jazzinc for that matter have to be attacked just to feel good about your hot toys collection?

Now let’s get back to our regularly scheduled programming.

 

[BoricuaHec01]

For the record, almost every Hot Toys figure I have had some sort of QC issues, literally 30% of my collection I had to reach out about.

 

[Mr.momcollectibles]

We deliver well over 4000 Warner Bros products to customers every year and we have done since 2017. That is tens of thousands of products over all those years. Still not much more than an average figure run for hot toys, but enough to be significant.

Most of our customers are a repeat customers. Do you think we could do that if our issues are as bad as they say? Do you think that would be a viable business model? Just ask yourself how many QC issues you have seen in the past year and if it is close to 2000. Also, why would we get product of the year from Warner Brothers or renewal contracts? And, if we have issues, which is around 2% of the time, most issues are shipping issues because we ship very large and very heavy pieces. Any damage or issues are usually down to things being damaged in shipping, not QC issues. Actually, with the dust and the reported issues with the guns for Mr. mom, I suspect that happened during shipping. And if he had contacted me, we could just have sorted out a replacement, probably at the cost of the Fedex insurance. The only thing I think I can say without bragging is that our customer support reputation is incredibly high, so I think it’s not about issues, but about how you deal with them.

The thing I really wanted to know is why we can’t just have several companies in the 1/6 scale space without it being tribalized. Why can you only support one at the expense of another? Let’s be glad there is competition. You see it in the newly announced bat missile and the correct sizing of that, that competition is good for everyone. Why does inart, blitzway, or Jazzinc for that matter have to be attacked just to feel good about your hot toys collection?

Now let’s get back to our regularly scheduled programming.

It’s wild to me to think with the photos below, the car packed really good and the gun covers how they came that the after effects happened from transit lol that’s as wild as to think a competitor reached out intentionally to me.

 

[Mr.momcollectibles]

For the record, almost every Hot Toys figure I have had some sort of QC issues, literally 30% of my collection I had to reach out about.

Comparing 1/6 figures to vehicles makes sense. $300 figures to a $1500 vehicle. That’s like comparing marvel legends to hot toys.

 

[HanFiredFirst]

It’s wild to me to think with the photos below, the car packed really good and the gun covers how they came that the after effects happened from transit lol that’s as wild as to think a competitor reached out intentionally to me.

Let’s say it slowly - again - for the slow one at the back: If you had issues, why did you not reach out to JazzInc? Why did you make your awful YouTube rants, rather than reaching out to Joost? It reeks of someone making mountains out of molehills and someone who is desperate for attention and clicks. That’s what’s “wild”.

 

[HanFiredFirst]

For the record, almost every Hot Toys figure I have had some sort of QC issues, literally 30% of my collection I had to reach out about.

And my guess is that you reached out and got the issues resolved? That’s how normal people deal with things, rather than taking to YT to post a series of barely coherent rants that cast aspersions on the company and its fans.

 

[BoricuaHec01]

Comparing 1/6 figures to vehicles makes sense. $300 figures to a $1500 vehicle. That’s like comparing marvel legends to hot toys.

QC issues are QC issues, despite the price comparison. It’s inevitable! But guess what I did to sort it out, I reached out to the company I purchased from, and without hesitation, they provided a replacement. And then I carried on with my day, I didn’t make a bashing video crying out the flaws for click bait. “So like I said,” nice try!

 

[Mr.momcollectibles]

Let’s say it slowly - again - for the slow one at the back: If you had issues, why did you not reach out to JazzInc? Why did you make your awful YouTube rants, rather than reaching out to Joost? It reeks of someone making mountains out of molehills and someone who is desperate for attention and clicks. That’s what’s “wild”.

Let’s see, get a replacement vehicle replaced with another vehicle with potentially the same issues. And you know what I could care less, it’s important to put this out so people can see. People post stuff on Facebook all the time calling out QC so it’s no different. Joost would just prefer none of the issues come to light as to why vehicles are being replaced point blank. Go on Facebook and see dozens of posts of InArt figures being show with issues even if replacements are being sent. Sideshow replaces something broken with something fixed. Can’t guarantee the same with Joost, my 3rd replacement may get miraculous “damaged” by shipping. Did I slow it down enough for you?

 

[BoricuaHec01]

Let’s see, get a replacement vehicle replaced with another vehicle with potentially the same issues. And you know what I could care less, it’s important to put this out so people can see. People post stuff on Facebook all the time calling out QC so it’s no different. Joost would just prefer none of the issues come to light as to why vehicles are being replaced point blank. Go on Facebook and see dozens of posts of InArt figures being show with issues even if replacements are being sent. Sideshow replaces something broken with something fixed. Can’t guarantee the same with Joost, my 3rd replacement may get miraculous “damaged” by shipping. Did I slow it down enough for you?

Really don’t understand why you still choose to keep a vehicle you keep crying about. Return it, ask for a full refund, put on another lame pink shirt on, and move on. Nobody will miss you, trust me.

 

[HanFiredFirst]

Let’s see, get a replacement vehicle replaced with another vehicle with potentially the same issues. And you know what I could care less, it’s important to put this out so people can see. People post stuff on Facebook all the time calling out QC so it’s no different. Joost would just prefer none of the issues come to light as to why vehicles are being replaced point blank. Go on Facebook and see dozens of posts of InArt figures being show with issues even if replacements are being sent. Sideshow replaces something broken with something fixed. Can’t guarantee the same with Joost, my 3rd replacement may get miraculous “damaged” by shipping. Did I slow it down enough for you?

Honestly, it’s just noise at this point from you. There’s no arguing with someone so entrenched in their idiocy over how you deal with an issue you’ve had with a product. ****, as they say, happens - you are an awful customer, unwilling to give the manufacturer a chance to put it right before leaping onto social media to slag them off. If I was JazzInc I'd simply ignore you now - they’ve given you every chance and you’ve dumped on them and continue to do so, casting aspersions on them as a company and on Joost personally.

 

[vspectra]

Nice unbiased review comparing the HT and Jazzinc Batmobile here.

 

[joker's_wild]

QC issues are QC issues, despite the price comparison. It’s inevitable! But guess what I did to sort it out, I reached out to the company I purchased from, and without hesitation, they provided a replacement. And then I carried on with my day, I didn’t make a bashing video crying out the flaws for click bait. “So like I said,” nice try!

So if Hot Toys puts out crap, example the delorean, it's ok to rant about. Jazzinc puts out a product with defects, don't post, reach out behind the scene so it doesn't hurt the company's reputation. Got it, now I know

 

[jinkazama]

Hey Joost, any chance you'll make the Batmissle, as well as the Bat Ski from Batman Returns?

 

[The Buffinator]

Nice unbiased review comparing the HT and Jazzinc Batmobile here.

Pretty unbiased but I could only shake my head when he started fixating on insignificant stuff like (a) how the canopy "could" fall into the cockpit & cause wear and (b) how the gear shifters rattle when moved and aren't as smooth as he'd like. Keep sliding the canopy back & forth and flicking the shifter with your finger, I'm sure that will help remedy things lol. Anyone with a lick of common sense will be taking great care when opening & closing the canopy (and it won't be happening with any great frequency), and this is going to be static in peoples' displays, so there won't be any rattling of gear shifters. I get trying to be thorough, but please.

Honestly, due to it's location the flat spot near the center of the turbine housing (top center on the hood of a normal car) would probably bother me more than anything else he pointed out (assuming it would be visible with my room lighting). I wonder if he reached out to @JazzInc about that?

p.s. - He should really look up the definition of congruent before thinking about using it so frequently again.

 

[joker's_wild]

Hey Joost, any chance you'll make the Batmissle, as well as the Bat Ski from Batman Returns?

wth

 

[jdl]

I have a two question. Did any reviewer signed an NDA? Did anyone received a batmobile already marked with marker/label as test batch/prototype?

 

[The Buffinator]

So if Hot Toys puts out crap, example the delorean, it's ok to rant about. Jazzinc puts out a product with defects, don't post, reach out behind the scene so it doesn't hurt the company's reputation. Got it, now I know

First of all, let's agree that neither company puts out crap. That said defects do occur and if you're one of the unfortunate few to receive a product with one, your disappointment is understandable. But the classy & sensible thing to do is to reach out to the seller first to see what options are available to you that might rectify the situation. Now if you are new to the hobby and/or unfamiliar with the company's policy that can be easily forgiven, but continuing to ignore said options after they've been provided & ranting anyway (if this is indeed the case) cannot.
If you've decided that there's nothing they can do to fix the car to your satisfaction, I suggest that you take the 100% refund like @Nick D and a few others have and move along.