MR Refund Problem...

[El Roranous]

Anyone every have a problem getting a refund from Master Replicas? I returned something like a month ago and every time I call asking about my refund they give me the run around and then send an email saying that it will be processed immediately. I am pretty fed up at this point so i think I might start a credit card dispute...even though I don't want to. What are some of your suggestions?



P.S. The item was received by them a month ago.

 

[Darklord Dave]

Only a month?

It wasn't a refund, but getting a working Enterprise from them took me about 6 months. Keep on them about it and it will come through. Email them every 3 days or so.

 

[Shropt]

I say credit card dispute. 1 month is long enough.

 

[El Roranous]

Only a month?

It wasn't a refund, but getting a working Enterprise from them took me about 6 months. Keep on them about it and it will come through. Email them every 3 days or so.

I know what you mean. I have a replacement for a Jack Sparrow compass coming from them that has already taken 4 or 5 months. They keep saying the next shipment is coming soon but I am losing hope on that one too. I will take your advice though and be more persistent. I usually give them about a week at a time but I am starting to lose my patience with this matter.

 

[El Roranous]

I say credit card dispute. 1 month is long enough.

The problem is I still have things on order with them and I know this will come out a little paranoid but I don't want to burn my bridges with MR. A credit card dispute is never pretty and I don't know if it's warranted just yet. They have come through in the past but this time it's taking forever.

 

[Shropt]

The problem is I still have things on order with them and I know this will come out a little paranoid but I don't want to burn my bridges with MR. A credit card dispute is never pretty and I don't know if it's warranted just yet. They have come through in the past but this time it's taking forever.

In that case listen to Dave. I didn't think you would have anything on order. I'm the same way about getting paranoid about these things.

 

[KitFisto]

This stuff really burns me up. A company has NO problem taking your money right away, but when it comes time for them to help you with a problem they expect you to sit and wait for a few months. What a joke.

 

[El Roranous]

This stuff really burns me up. A company has NO problem taking your money right away, but when it comes time for them to help you with a problem they expect you to sit and wait for a few months. What a joke.

I feel the same way Kit. They had no problems pulling the funds out right away but then I have to call endlessly for a long time to get the money back. I almost even feel like it might not happen if I'm not pushy. Sideshow is great about this kind of stuff though. They send you updates and are always available and friendly. MR needs some lessons from Sideshow.

 

[KitFisto]

I feel the same way Kit. They had no problems pulling the funds out right away but then I have to call endlessly for a long time to get the money back. I almost even feel like it might not happen if I'm not pushy. Sideshow is great about this kind of stuff though. They send you updates and are always available and friendly. MR needs some lessons from Sideshow.

That's one reason I think most of us hope SS does not get TOO big. Even as they have grown they have kept their "member of the family" feel with their customers. Some have had issues here or there, but for the most part SS's customer service is one of the best in the game.

 

[tylerd]

I feel the same way Kit. They had no problems pulling the funds out right away but then I have to call endlessly for a long time to get the money back. I almost even feel like it might not happen if I'm not pushy. Sideshow is great about this kind of stuff though. They send you updates and are always available and friendly. MR needs some lessons from Sideshow.

i honestly am not surprised by any retailers actions. especially if they have a shortage of people to help you. i try to avoid those that practice a lack of customer service. if you have pre-orders pending, you don't have much choice.

 

[Darklord Dave]

A charge back will be a huge problem for them and they are likely to take it out on you. As I said - just be more persistant. It seemed like they only took action for me when I prompted them.

 

[JGouse0498]

A charge back will be a huge problem for them and they are likely to take it out on you. As I said - just be more persistant. It seemed like they only took action for me when I prompted them.

To me, that seems awfully petty of a company. If there is a legitimate reason for a charge back (i.e. - they are taking an unreasonable amount of time to process a refund...something that takes all of two minutes at any retail store), then the last thing they should do is take it out on the customer. If anything, they should comply, apologize, and possibly offer an incentive to keep that customer's business.

But then again, that's just me...

 

[nash]

rory, sign up at the MR forums and PM Amy, she will be able to help you. easy fix.

 

[vespagirl]

A charge back will be a huge problem for them and they are likely to take it out on you. As I said - just be more persistant. It seemed like they only took action for me when I prompted them.

Since you mention persistence, I'll chime in. I have several preorders with a different online retailer and hit a customer service wall with them last November. I have called and left messages and have emailed about the issues with NO REPLY, just stony silence since January. The only response I got was an automated message that they would be away for SDCC in July. I've been polite, patient, and have bordered on begging and pleading for them to contact me because my acct is so jacked up at this point. I've been charged for things that didn't ship, overcharged for another item by $80, and have a list of items that were preordered, released, and never charged and shipped at all. It's just a big bowl of wrong. Every week, I reforward or email another note asking for clarification and every week I get nothing. My persistence is waning...

 

[tylerd]

Since you mention persistence, I'll chime in. I have several preorders with a different online retailer and hit a customer service wall with them last November. I have called and left messages and have emailed about the issues with NO REPLY, just stony silence since January. The only response I got was an automated message that they would be away for SDCC in July. I've been polite, patient, and have bordered on begging and pleading for them to contact me because my acct is so jacked up at this point. I've been charged for things that didn't ship, overcharged for another item by $80, and have a list of items that were preordered, released, and never charged and shipped at all. It's just a big bowl of wrong. Every week, I reforward or email another note asking for clarification and every week I get nothing. My persistence is waning...

that borders on total abuse of the customer. i for one would like to know who treats people like this so i can avoid them at all costs.

 

[oxbeard]

I've had repeated problems with them in the past regarding this. Slow refunds, being charged double and triple, being charged for cancelled orders. Usually the only way I got satisfaction was to be persistant by calling them and in one instance staying on the phone for 3+ hours but even then took several days later before the actual refund showed up.

While I have bought some MR product since then, it has been from etailers with much better CS.

 

[El Roranous]

rory, sign up at the MR forums and PM Amy, she will be able to help you. easy fix.

Sounds like a good plan. I will do that because this needs to be resolved quickly.

 

[El Roranous]

I've had repeated problems with them in the past regarding this. Slow refunds, being charged double and triple, being charged for cancelled orders. Usually the only way I got satisfaction was to be persistant by calling them and in one instance staying on the phone for 3+ hours but even then took several days later before the actual refund showed up.

While I have bought some MR product since then, it has been from etailers with much better CS.

That sounds terrible. I hope I never have to go through this again with them because it's just not right to have the customer jump through hoops to get what they need from your company. If I don't see my refund by Friday I will have to take some other action.

 

[Boba Fett]

Well, this just convinced me never to deal with MR at all.

 

[El Roranous]

I just spoke to a customer service rep and she said my refund was issued yesterday and that I should see it in 7-10 business days. Heres the deal though, I have heard this before. So what happened all the other times my refund was issued and I never received it? I will let you all know what happens. I hope this time it's for real.