I am also an International Customer and didn't even get any emails regarding my recent shipments in Jan 2010 before the items shipped. My most recent shipment was just last week. No email for that shipment either. I only get the Invoice Emails around 2 to 3 days after the items have been shipped.
If you are not getting your 'estimated arrival' emails, please contact customer service and they can check into that. Please have your order numbers and account information ready to relay to them to help them figure it out. Estimated arrival emails are sent anywhere from 5 to 25 days before the item is scheduled to arrive in our warehouse (it depends on how much of a heads-up we have that it is on its way!)
Also, for international collectors, the estimated arrival emails will begin to include estimated shipping cost
soon, in many (but not all) cases. If we don't know the DIM weight for some reason (sometimes this is the case with distributed items that do not come from our factories), or if you have more than one of a particular item in the same order, you will need to contact customer service for a shipping quote (and/or to cancel your order) BEFORE the date that the order is scheduled to be charged. Once you have received an invoice, it is too late, as it has already been charged. They are currently turning around shipping quotes within about 1-2 business days.
Again, if you are not receiving your estimated arrival emails, please contact customer service so they can look into that. Also, please make sure you have all of our email addresses in your 'white list' (or safe list) so that your email provider does not mark it as spam. Please add
[email protected] to your contacts list to help avoid this problem!
