nitestar
Freakalicious
- Joined
- Apr 22, 2012
- Messages
- 31
- Reaction score
- 4
You know, I've been a Sideshow customer since 2008 with the incentive to purchase there instead of other places like BBTS or CSC to accumulate my reward points to coincide with purchasing specific big ticket items. Unfortunately, constant delays with many Flexpay items in the very last payment cycle of Flex Pay end up pushing redemption of the reward points back, in some cases, several months more.
For example in just the past few months. Vader was late. C-3PO was late. Ben Kenobi was late. Leia and Luke are late. Batman Returns/Bruce Wayne set is late.
Last year? Han and Chewbacca, Marty McFly... there were others but I can't see which ones from my orders since once delivered, the Flexpay schedules disappear from my account information.
I wanted to put my points towards the new Hot Toys DeLorean that's finally arriving this February, but of course I can't use the reward points "pending" because of items arriving late delaying final Flexpay payments which then offset the redemption of the reward points.
I know these delays have to do with Hot Toys manufacturing schedules getting backed up, but it would really foster some good will with those of us who loyally purchase from you, not to delay reward point because of problems on your supplier's end when you usually have 80% of our money in prepayment. Management should consider posting the reward points with one FlexPay left for delayed items to customer accounts when they are originally scheduled. We're still waiting thirty days for them to post normally so all you're doing is releasing them when we expected based on the payment plans we opted in to. To say you can't do this because some customers could cancel an order they've gotten points for doesn't hold water... our Flexpay pre-payments carry cancellation fees so you're still earning on something you'll still sell to other customers.
When an item arrives early, as one did last year, you guys were going to automatically billed me early despite the fact it wasn't how I structured my FlexPay to go with my financial planning (as this is not a cheap hobby). This made me feel like it's all about when you guys want to cash out, not considering what might actually serve the customers interests. Thankfully I contacted your rep and asked them to stay to my plan, which I think many of us structure with our budgets and long term schedules (i.e. planning to use points on something specific, which we now can't because of the final payment delays related to late inventory).
How about it Sideshow? Show some love for those of dropping $200 to $350+ a month in advance Flexpays for the past five years by not penalizing when we can apply our rewards because of delays out of our control?
Thanks for your consideration I look forward to hearing how you guys see it.
For example in just the past few months. Vader was late. C-3PO was late. Ben Kenobi was late. Leia and Luke are late. Batman Returns/Bruce Wayne set is late.
Last year? Han and Chewbacca, Marty McFly... there were others but I can't see which ones from my orders since once delivered, the Flexpay schedules disappear from my account information.
I wanted to put my points towards the new Hot Toys DeLorean that's finally arriving this February, but of course I can't use the reward points "pending" because of items arriving late delaying final Flexpay payments which then offset the redemption of the reward points.
I know these delays have to do with Hot Toys manufacturing schedules getting backed up, but it would really foster some good will with those of us who loyally purchase from you, not to delay reward point because of problems on your supplier's end when you usually have 80% of our money in prepayment. Management should consider posting the reward points with one FlexPay left for delayed items to customer accounts when they are originally scheduled. We're still waiting thirty days for them to post normally so all you're doing is releasing them when we expected based on the payment plans we opted in to. To say you can't do this because some customers could cancel an order they've gotten points for doesn't hold water... our Flexpay pre-payments carry cancellation fees so you're still earning on something you'll still sell to other customers.
When an item arrives early, as one did last year, you guys were going to automatically billed me early despite the fact it wasn't how I structured my FlexPay to go with my financial planning (as this is not a cheap hobby). This made me feel like it's all about when you guys want to cash out, not considering what might actually serve the customers interests. Thankfully I contacted your rep and asked them to stay to my plan, which I think many of us structure with our budgets and long term schedules (i.e. planning to use points on something specific, which we now can't because of the final payment delays related to late inventory).
How about it Sideshow? Show some love for those of dropping $200 to $350+ a month in advance Flexpays for the past five years by not penalizing when we can apply our rewards because of delays out of our control?
Thanks for your consideration I look forward to hearing how you guys see it.
.
