Well, today, I had the displeasure of dealing with Sideshow's customer service manager, Dawn Sadowskie. I was in customer service for a high-end electronics retailer for years and have never dealt with a CSM of such unbecoming conduct. About a month and a half ago, when the first FLEX Payments were going through for the Darth Maul 1:1 bust, there was an issue regarding my CC. I was informed by Dawn that they were having trouble charging the first $200 installment through. At the time, I though it could be possible since I had made some major purchases and the CC may have gotten low, but later found out, from my bank, that there had always been sufficient funds available on the card. When I called Dawn to let her know it could be a problem on her end, she snapped at me and said, "We charge thousands of credit cards everyday. It's not on Sideshow's end." I let it roll off me since my only concern was getting the payment taken care of. She snapped and complained through most of the conversation, and it wasn't until I called her the next day that she seemed to be in a better, and more helpful, mood. She then conceded that the problem "could have been on their end" and that she would be sure to call me if there were any other issue's regarding my card. I thanked her, and gave her a number she could reach me at anytime just in case. While not the best CS I've ever had, I still came away feeling good...ultimately.
Well, Saturday, I receive an email from the "order desk" that my Maul order had been cancelled. I emailed her, and also checked on the CC to see if it was a mistake. My CC still had well over $1000 available on it. So, I call first thing this morning to find out why. Before I could even get a word in, she yelled at me stating "Your order has been cancelled, and that is the end of it!" I asked several times why she didn't call me if there was a problem like she said she would, and she tried to say that she emailed me several times. I never received an email from SS stating that there was any problem. Now, I'm irritated. She then tried to blame it on my "spam filter" but there is no spam filter on webtv, and even so, all other emails (newsletter updates, and shipping notices) all came through. She said it was "my problem, not hers." As I was starting to ask her to reinstate the order, she belted out "NO!" By this time, I'm sick of her rude interuptions and tell her not interupt me again. It didn't do any good; so, I just hung up. I was almost in shock over what just happened. I just couldn't believe it. I never even got the reason why it was cancelled.
Now, I'm totally bummed that I may miss out on this piece. Not only that, but, when I came home today, and went into my HT, my SS collection seemed...well...less special because of this experience. I've been totally screwed! It is not something I'd expect from SS, and I'm honestly disgusted.
Anyway, I hope the rest of you have better luck.
Well, Saturday, I receive an email from the "order desk" that my Maul order had been cancelled. I emailed her, and also checked on the CC to see if it was a mistake. My CC still had well over $1000 available on it. So, I call first thing this morning to find out why. Before I could even get a word in, she yelled at me stating "Your order has been cancelled, and that is the end of it!" I asked several times why she didn't call me if there was a problem like she said she would, and she tried to say that she emailed me several times. I never received an email from SS stating that there was any problem. Now, I'm irritated. She then tried to blame it on my "spam filter" but there is no spam filter on webtv, and even so, all other emails (newsletter updates, and shipping notices) all came through. She said it was "my problem, not hers." As I was starting to ask her to reinstate the order, she belted out "NO!" By this time, I'm sick of her rude interuptions and tell her not interupt me again. It didn't do any good; so, I just hung up. I was almost in shock over what just happened. I just couldn't believe it. I never even got the reason why it was cancelled.
Now, I'm totally bummed that I may miss out on this piece. Not only that, but, when I came home today, and went into my HT, my SS collection seemed...well...less special because of this experience. I've been totally screwed! It is not something I'd expect from SS, and I'm honestly disgusted.
Anyway, I hope the rest of you have better luck.
