Asmus Toys - Dante - DMC3 1/6 figure

[tryvor7]

Agni and Rudra custom.
Some point painted.

Using TAMIYA Clear Yellow, Clear Blue.

 

[kyekye]

@Asmus
I've been talking to Customer support via email, but I haven't got replies since I paid the invoice in November.
Can you please follow up and check?
Originally, I've ordered "DANTE (DMCIII) LUXURY EDITION", but I requested it to change it to "upgrade package"
I was asked to place another order with another deposit ($20 for new order)
Now the item is out, and Asmus sales should combine deposits for 2 orders and send me the invoice - which they did and I paid in November.
I didn't get any update since. No email replies, no shipping update.
Please follow up. Thank you.

-I PMed you with more details and order numbers as well, but didn't get reply from you either.
What's going on?

 

[kyekye]

Finally Asmus online store sent the DMC3 Dante Upgrade pack!
Happy family now! (Sorry Vergil, I can't find you in the boxes)

 

[kyekye]

2 more images. Tried to make the old poster poses.

 

[Noth De]

I got my Dante, but the feet keep flopping, and he can't support his own weight without falling, unlike my Nero figure, which can stand pretty well on its own without a stand. I contacted their customer service but got no replies. Is this normal?

 

[potato]

I got my Dante, but the feet keep flopping, and he can't support his own weight without falling, unlike my Nero figure, which can stand pretty well on its own without a stand. I contacted their customer service but got no replies. Is this normal?

get some felt tapes and reenforce the pegs.

 

[Noth De]

I ordered two DMC3 Dante, and a Nero first. The Dante came in defected and not being able to stand without flopping over every few seconds, the Nero's coat was flaking badly out of the box, but I didn't notice how badly it was until I tried displaying it with the DMC3 Dante. The customer service took 4 days to reply, not addressing the flaking of my Nero, then another 6 days to reply. It was flaking all over my hands and table from how bad it was. I asked for a replacement, but they told me to return it for fixing. So I asked if they covered shipping.

So I thought it was normal procedures for them to ship to them, for them to examine the products and return the replacements, and that they will cover everything. I asked for a final acknowledgment if they will cover shipping but they didn't reply, I was in a hurry to get things fixed, so I shipped it. Then I ask them for another response which they didn't reply again, now finally, I have lost all my patience after nearly two weeks of trying to get my defected products fixed. I filed a chargeback with Paypal and they finally replied.

I ordered from their main website of course. And these are the flaking and loose joints. Not to mention Dante's zipper felt apart when I try to tie together. This was a terrible experience considering that I spent two weeks trying to tide things over normally.

I know they have an account here, so I am really interested to find out what the rationale for all of this is. Why didn't they just send me a replacement? Why do I have to pay for my own shipping for their own defected items? Why is their customer service replying in such a vague way when I ask if they covered my shipping?

 

[Gipetto0812]

@Asmus has an account here and they may be able to help you.

 

[Noth De]

@Asmus has an account here and they may be able to help you.

I am hoping they reply cuz I dm them a week ago but nothing.