Customs are a nightmare. My WW came with a defect the first time I received and JND fixed free of charge, it came with another defect that they also kindly fixed free of charge, but Korean customs opened it up, messed the hair a little and broke part of the skirt. Understandably JND said they could no longer fix it free of charge so now I'm in the position of trying to fix it myself, or having to pay a huge shipping sum and a fix sum to get that part mended, which I'm not sure is even worth the cost or stress of anything further happening.
Obviously the statue shouldn't have come damaged the first or second time, but I can't really blame JND with no longer being able to offer help the third time (it was packaged securely and photos showed good repair, it would have came in with satisfaction this time), I don't see any need for customs to rough handle, and there's no choice or say in how they open them. But I don't think this just pertains to JND shipping, surely it'd happen regardless with Spec or another place?
In fact I'd be MORE weary from places like Spec, as if they ship with a lower value and customs open and damage, they only owe you the price listed as it was shipped. So for me JND listed it as a £100 repair, so that is all FedEX offered, despite being able to show the actual cost of the item.
