Fair enough.
To me the company spokesman (Rook) seemed to be cut off from "Network" (to reference a term from previous films) probably due to the malfunctioning hardware on the station and was solely operating on his previous protocols ("do what's best for the Company.") In both A1 and A3 the Company seemed to be calling remote audibles in real time and I never got the impression that that was happening in this film. So if any recovery crews had been sent after the initial disaster I'm fine with Rook not being privy to them.
But this is all theory over what happened off-camera so your interpretation and assumptions are equally valid.