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Hey guys, For the six gesture set shows on the photos, it's a typo as "one pair of fist hand" in description . Then, we updated it as one pair of "crutch posture" hand. There is no fist hand for Gollum/Sméagol. Please be noted. After long discussion for LOTR030LUX , we will add one more hand...

I am not sure we have time to make a video in the following schedule, kindly let me check with Andy if he was available. ttul.

I reflected the question about the hands amount of Luxury edition to manager, will follow up if there is any change in the future. The package is still in design as I know. Thank you.

Hi there, it's me. Words can't express how much I appreciate your support and encouragement, I've learned so much from you all. All I can do is passing your precious opinions to our team and try to find a balance between the positions of customer and supplier. I know sometimes the result was not...

As I remembered I asked the haired feet question to our team before, we will fix it in its final production. Don't worry.

Hi mate, please wait for the notification from our partner Sideshow. The next batch should be arrived at soon.

Hi, I reply at Arwen's thread. So please check if you are willing to get one.

Hi all, This is Rovi. Its package was the final design to solve the chaise issue in safety shipping after we and our factory's several tests. Thank you for your thoughts, opinions and kind understanding. For the replaced art box (the standard one) which some collectors insisted on getting one, I...

Hi, I don't know your case so please send an inquiry mail to our service mailbox or pm me to help you to check. Thank you.

Kindly pm me your order # that I could check your order status, thank you George.

Dear all, For Arwen luxury edition. Actually, our original package design has the colored box with in the carton box, just like what we did with Aragorn and Legolas. But the designed failed at the drop tests constantly , the “Chaise” was too fragile on the side, no matter how we place it...

As I know the hand type is one set (totally six hands) in Luxury edition's description, the two figures will use them together.

This time the Luxury edition is also available to order by all dealers, if you mean that suggestion for EU retailers.

It's not yet to be release. I will let you now if there are headsculpts got ready to be purchased. Thank you.

There is no plan There is no updated information for them this year.

The factory is speeding up to produce it. The Anduril giveway may be released in the end of the September. Once it is ready to send to you, we will let you know.

Hi mate, thanks for your inquiry to let me describe the logistic situation in our commodity dep. The batch of Arwen Luxury edition this time as I know our factory shipped them separately, they were dispatched to several batches. So the parcels were not arrived at Taiwan in the same time, and we...

Take a shot

Hi, 1) if you got an Order Notificiation from us, that's an order confirmation mail. 2) if you only received your paypal receipt, then please wait for the confirmation mail a while. Since our backend system need time to get the connection with Paypal. And the number after the Invoice ID: is you...

Hi, the situation while we sent parcel to EU as you mentioned, we faced them all indeed! So, for the next step we prepare to give up the EU market. (cross fingers) Just kidding. Anyway, I will forward your idea to our sales team for reference. But the exclusive item policy we may keep going by...