They do have a very generous return policy usually but unfortunately they do not have very good communication skills. I've read countless times about people waiting days, weeks, or months before hearing a response from Sideshow.
I have read about someone who was not satisfied with one of their piece's paint job and the statue had a couple chips in it as well and Sideshow would not admit to it being a flawed piece. And although they would let him return it if he wanted to, since they did not consider it flawed they forced him to pay for the return shipping if he wanted to return it. I'm not necessarily saying this is good or bad, but Sideshow will only pay for return shipping if they consider there to be something wrong with it.
But besides all of this, if these Aayla's are indeed returned pieces and Sideshow does not disclose that these are returned because of flaws and sells them as new that should be illegal under the laws of misrepresentation.
Sideshow may take it personal if you call them out on something, but if that something that they are doing is illegal then they should be called out and they should be punished by the law for what they have done.
