I've also had very good experiences with BBTS's customer service personally. . .honestly better than I've had with Sideshow over the last year or so.
Well I can't say that towards SS as I've had nothing but great experience with their CS, returns and everything, though I have heard that SS CS has been treating ppl pretty bad within the last year.
I'm also not saying anything negative about BBTS as I've bought and will continue to buy from them b/c they are indeed a great company. I'm just surprised that it's taking so long for what should be a simple return.