Buyers only have one thing to do....? What about scam buyers of which i have personal experience.
Buyer has figure sat on shelf that is worth a fair bit of $$$. Figure is knackered though, so not worth that much $$$ Let's use leaky ab batman as our example.
Buyers goes to ebay and buys perfect example, like what happened to me.
Buyer recieves item which is perfect. Takes out of box and puts on display. Takes knackered one and puts in box, then contacts seller and says............. what the "F", this thing arrived and is knackered.
As a seller you will NOT win the dispute that follows.
To be honest, yeah, you probably wouldn't win that case. BUT every time a buyer files a case, it's recorded on their account. Forever. The notes and details of that case are attached to the account until the end of time. If a buyer is showing a pattern of filing cases, and if sellers are consistently stating that a particular is sending back different items, then they'll be punished. I'm not saying eBay is perfect, but I object to statements that they don't do anything and that they simply don't care. I'm telling you from first hand experience, they do care.
With the example that you came up with, it would be hard for eBay to prove that it's a different Batman figure than the one you originally sent out as a seller, since eBay never actually handles or possesses the item in question. If a seller is able to prove it's a different one, though, then they would win the case.
I send figures out at £3.50 postage. Buyer recieves figure and looks at what the post office charges which is usually £2.75 then proceeds to leave only one or two stars for my detailed rating...???
It p155es me off because these morons never take into account that the box costs £1.50 and therefore i'm actually paying some towards the postage.
If soemone bids on your item they are also agreeing with your postal charges. They should not be allowed to leave detailed feedback for it when it screws with YOU trying to get your 10% reduction in fee's etc etc.
I agree with you. This was one of my least favorite conversations to have with sellers when I worked for eBay. You're right, when a buyer bids on an item and/or buys it, they are agreeing to the terms and details in the listing. No buyer ever has a right to agree to the shipping costs, then complain about them later. As a buyer, you wouldn't be able to get that "extra" money you paid to the seller back. As far as feedback goes, though...I know this will sound cheesy, but it's a free speech issue. Feedback only gets removed in very rare circumstances, and those are when there's swearing or personal details about the member in the comments. I'd get asked almost every day by members (both buyers and sellers) to remove feedback, to which I'd have to tell them that I simply cannot, because the feedback doesn't violate the terms. I'd have to tell the members that we can't just remove feedback because we don't like what was said, even if what they said is unfair or untrue.
With that said, I do agree with you on that issue. I would honestly love it if eBay revamped their feedback policies.
Your Batman example reminded me of a case I worked, that actually had to do with one of the Hot Toys from Nolan's Batman films. I THINK it was Hot Toys. All I remember is, it was a very expensive 1/6 scale. The buyer had bought one and had contacted the Res. Center, saying it was damaged. I looked into the buyer's account and found that they had bought that item, but had also bought ANOTHER of the same item for about half the cost the very next day. I closed the case against the buyer, because I saw what they were doing. They had found the cheaper Hot Toy, and chose to lie and say the first, more expensive one, was defective. Not so fast.
But really, if you or anybody else reading this have questions about eBay or things you want to talk/vent about, I'm happy to continue the discussion. I sell a few things on there from time to time, and I have a lot of respect for sellers with good intentions. It's stressful enough for me to sell a friggin' used DS game on there.
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