returning/exchanging stuff to SS
Did you have to exchange both statue and base, or just one and not the other? I've had to return maybe 4 things to Sideshow for exchange (and 1 return when the exchange came back with the same fault). They always responded promptly with RMA number and pickup from UPS (I'm a US customer, BTW) as well as instructions about what to include based on what the problem was. I would send just what was needed, plus the styrofoam packing in a brown box (didn't have to be the same shipping box) and got back the same (new) pieces. Logically, I didn't get back a brand new sealed item.
I don't know what the replacement process is in the EU. I hear stuff about smashing, but then, again, aren't you replacing pieces, rather than both statue and base? (and if it's a limited ed, they need to give you the same item number on the base, anyway).
binky