Is that really our fault?
no not at all. I think if they really want to make the sale and beat out ACI, there is some good constructive criticisms to be found in here.
However, I think it's only natural for anyone to get frustrated/annoyed at one point or another. Imagine being a sculptor and constantly being told with every revision that it's not good enough? I mean I know we're giving our money so we want the best product but they probably don't want to show anything new just yet