Based on what has been said about Arwen I would say they know exactly how this feels.
Well in Arwen's case, they took only a small hit.
Because the level of disappointment is not as huge as this.
Arwen the luxury edition is missing an artbox, comes in a dull brown shipper box that is slapped with tiny sticker, while the regular edition has a nice artbox.
And they charge extra cost for shipping despite the free shipping agreement in preorder.
The likeness, even though is far from perfect, is actually better than their previous attempt.
A member is missing several accessories and had a hard time getting a response from asmus.
Another member is missing set of extra arms, only to have a replacement that is not supposed to be for Arwen. The set of replacement hands has different, cheaper material, and when the member confront asmus about it, they said to just accept it.
Those are the issues of Arwen Luxury edition, which is very very minuscule compared to this Ash, as the issues with this release is so many, and it caused a surge of protests and cancellation, which is a big hit.
So asmus didn't take a lot of hit with Arwen, and even here in this very forum, Arwen thread is crowded with members that defended asmus relentlessly, so even though there are some of us who voiced our protest there, those who praised and defended asmus has the bigger voice.
I even got targeted because I said that asmus is a shady and unethical company. One member even still chase me to this thread because I said that. Yes,
@RiggsMcClane, that was my history with that particular member, is because I said asmus is a shady and unethical company, in the Arwen thread.
But karma did the job, I didn't have to do a lot of work proving what I said. They eventually show their own true colors, from this release.
We can see it ourself how they lied with the prototype pics, how they said that it's only random hairless henrietta released out there, how they cut corners with the body and paint, lying about the edition size.. etc.
And all those are shady, and unethical.
Despite all that, we still try to communicate with asmus' rep here, trying to figure out what happened, and how to solve it. Are there any ways that
@Asmus can do to at least fix this, even just the slightest.. We still open the door for them to do the right thing.
But they never show up again.