AWESOME Ex. PZ PF WAIT LIST THREAD, GO!

[furystorm]

Thanks to the three of you who had conversions and let us know that you were indeed on the flexpay. Sheds some light on what was previously a very confusing situation. I'm glad Chicky could come over today and clear this up for us, even if many are still dissatisfied with the outcome. Now, at the very least, we can understand how the system is set up. Seems like now there will be a second wave of conversions, for the regular pay patrons. Well, maybe.

I only wish SS could have let the "freaks board" know sooner, but maybe, just maybe, they had to really look into it and figure out the situation themselves. At any rate, thank you again Chicky!

Good luck everyone!

Yes furystorm, my order is Flexpay.

Mine is Flexpay as well.

Flexpay here

 

[Chargersfan57]

Seems like now there will be a second wave of conversions, for the regular pay patrons. Well, maybe.

Don't count on it.





We will only see conversions if people using the full payment option cancel.

Even if all (keyword being all) flexpayers with a T order cancel, those of us not on flexpay will never see a conversion. They will just go to the other flexpayers on the waitlist

 

[woodsy]

Thanks to the three of you who had conversions and let us know that you were indeed on the flexpay. Sheds some light on what was previously a very confusing situation. I'm glad Chicky could come over today and clear this up for us, even if many are still dissatisfied with the outcome. Now, at the very least, we can understand how the system is set up. Seems like now there will be a second wave of conversions, for the regular pay patrons. Well, maybe.

I only wish SS could have let the "freaks board" know sooner, but maybe, just maybe, they had to really look into it and figure out the situation themselves. At any rate, thank you again Chicky!

Good luck everyone!

I would replace the word "many" with "most", or I would replace it with the phrase "almost everyone". It is nice for SS to visit this thread and explain the waitlist conversion process, but what surprises me is that it doesn't appear as though anyone at SS has asked the most basic question....."Is this a fair system?" In essence waitlist conversions are not based on the order in which they are received, rather on which form of payment one chooses to go with. The fact that someone has had their waitlist convert when they placed their order over an hour after I placed mine, for no other reason than they chose a different method of payment, is ridiculous. I really hope SS decides to look further into this matter, and to tweak their system somewhat to make it fairer for everyone in the future.

 

[Blake]

I would replace the word "many" with "most", or I would replace it with the phrase "almost everyone". It is nice for SS to visit this thread and explain the waitlist conversion process, but what surprises me is that it doesn't appear as though anyone at SS has asked the most basic question....."Is this a fair system?" In essence waitlist conversions are not based on the order in which they are received, rather on which form of payment one chooses to go with. The fact that someone has had their waitlist convert when they placed their order over an hour after I placed mine, for no other reason than they chose a different method of payment, is ridiculous. I really hope SS decides to look further into this matter, and to tweak their system somewhat to make it fairer for everyone in the future.

I agree completely. Like I said, the system sucks. Pretty unacceptable for one of the biggest high-end toy manufacturers in the world.

 

[woodsy]

I agree completely. Like I said, the system sucks. Pretty unacceptable for one of the biggest high-end toy manufacturers in the world.

No doubt, I certainly hope that SS look into this matter further and make some chages to their system. That being said, it is amazing that a large company like SS actually listens to our concerns and publically addresses them...I don't know of any other companies out there who interact with their customers in this manner.

 

[Blake]

Yes, this is true, Chicky came on here to give an update. However (maybe I am just a cynic), I believe it was really just an attempt to get people off of their backs. The thought process probably was that it would take less time to post a message here than it would to continue to read emails about how screwed up their system is.

What I am really hoping for is for them to come on here and publicly admit that they screwed up. I called and emailed about this months ago when these conversions started and I was given some BS answer about how the time-stamp on your order does not truly reflect the actual time of your order. Nothing was ever stated about regular vs. flex-pay. Now this, a completely different explanation. What are they going to come up with next?

So in short, Sideshow gets no applause from me. Fix the situation. If it wasn't for us, your most loyal collectors, Sideshow would not be the juggernaut that it is. I don't think I am asking too much.

 

[Chicky]

Thank you everyone for your suggestions.

To be clear this is how the wait list is designed. We did not screw up.
The function of the wait list system may not be perfect to some but it does help us to place product with people who missed the opportunity to pre-order the product in an organized and fair manner. The wait list system manages reservations for hundreds of items and is tied to our accounting system in a specific manner, which is why the same item is tracked in two ways. While I appreciate the advice of the forum programmers, it is very easy to for one to assume the ease of a change if they do not have detailed knowledge of the structure of our inventory, accounting systems and all software involved.

As our business grows so do our systems and procedures. We are exploring some systems improvement and modifications in the upcoming year prior to a significant software upgrade. I will most certainly take all of this threads suggestions to our programmers to see what the possibilities are.

Cynics aside, we do not need to post in the forum to get people off our backs. We have a very talented customer service team that happily answers our customer questions directly. We do it as a courtesy to our collectors and to have a healthy discussion of ideas that may create positive change.

Best to all,
Chicky

 

[woodsy]

Thank you everyone for your suggestions.

To be clear this is how the wait list is designed. We did not screw up.
The function of the wait list system may not be perfect to some but it does help us to place product with people who missed the opportunity to pre-order the product in an organized and fair manner. The wait list system manages reservations for hundreds of items and is tied to our accounting system in a specific manner, which is why the same item is tracked in two ways. While I appreciate the advice of the forum programmers, it is very easy to for one to assume the ease of a change if they do not have detailed knowledge of the structure of our inventory, accounting systems and all software involved.

As our business grows so do our systems and procedures. We are exploring some systems improvement and modifications in the upcoming year prior to a significant software upgrade. I will most certainly take all of this threads suggestions to our programmers to see what the possibilities are.

Cynics aside, we do not need to post in the forum to get people off our backs. We have a very talented customer service team that happily answers our customer questions directly. We do it as a courtesy to our collectors and to have a healthy discussion of ideas that may create positive change.

Best to all,
Chicky

Thanks Chicky, as I said before it is terrific that you [ and the other folks at SS] take the time to come here and address our concerns.

 

[Blake]

Chicky, as you are posting to provide information, please answer this one direct question -

Regardless of method of pay, is it fair that someone would receive a wait list conversion sooner than another person who placed their order faster?

I do not want to delve into specifics regarding accounting software and the like, I would just like your opinion regarding that question.

 

[the angry orc]

wow, that kind of stinks. i am 4th on the 'unofficial' list here using our ss order time stamps in this thread and 4 people have converted who placed orders after me? i did not chose flex pay either.

 

[Ktjn]

wow, that kind of stinks. i am 4th on the 'unofficial' list here using our ss order time stamps in this thread and 4 people have converted who placed orders after me? i did not chose flex pay either.

Yeah, something is a miss, esp when you look at Kibishii's conversion time.

 

[Mesa]

Thank you everyone for your suggestions.

To be clear this is how the wait list is designed. We did not screw up.
The function of the wait list system may not be perfect to some but it does help us to place product with people who missed the opportunity to pre-order the product in an organized and fair manner. The wait list system manages reservations for hundreds of items and is tied to our accounting system in a specific manner, which is why the same item is tracked in two ways. While I appreciate the advice of the forum programmers, it is very easy to for one to assume the ease of a change if they do not have detailed knowledge of the structure of our inventory, accounting systems and all software involved.

As our business grows so do our systems and procedures. We are exploring some systems improvement and modifications in the upcoming year prior to a significant software upgrade. I will most certainly take all of this threads suggestions to our programmers to see what the possibilities are.

Cynics aside, we do not need to post in the forum to get people off our backs. We have a very talented customer service team that happily answers our customer questions directly. We do it as a courtesy to our collectors and to have a healthy discussion of ideas that may create positive change.

Best to all,
Chicky

still doesn't explain why flexpay reservations are being converted while full pay reservations that were placed before flexpays are being ignored. Maybe a little bit of insight as to how or why the system is apparently ignoring non-flexpay waitlists would be helpful, and if it is perceived as a problem and if it will be fixed or acknowledged even.

 

[the angry orc]

Yeah, something is a miss, esp when you look at Kibishii's conversion time.

i would like to know why for sure. i am happy that anyone's waitlist gets converted but based on times posted i was pretty excited mine would convert but now maybe not. now if those times are not right...fine. but if they are...what gives?

 

[mr.thrifty]

yea, this method of converting orders imo is very Poor. so much for first come first serve. I guess getting that extra $20 for free from the waitlist cancellers is all worth it.

 

[ChrisCJ99]

yea, this method of converting orders imo is very Poor. so much for first come first serve. I guess getting that extra $20 for free from the waitlist cancellers is all worth it.

What are you referring to?

 

[RoboDad]

What are you referring to?

I think he is referring to the cancellation fee for flex-pay orders.

 

[mr.thrifty]

What are you referring to?

SS gets $20 for cancelling a flexpay before the first payment, $40 after the second and $60 after the third.

 

[pixletwin]

Some of you guys are being real crybabies.

1) still doesn't explain why flexpay reservations are being converted while full pay reservations that were placed before flexpays are being ignored.

She explained it already. Flex pay waitlisters get Flexpay conversions. When there are REGULAR conversion than REGULAR waitlisters get their slot filled (I also object to your use of the term "full pay reservations" as it implies that Flexpayers are paying less t han you, ergo less deserving).

2) Maybe a little bit of insight as to how or why the system is apparently ignoring non-flexpay waitlists would be helpful, and if it is perceived as a problem and if it will be fixed or acknowledged even.

She also answered this. There system is in continual upgrade. When it next gets upgraded RoboDad's excellent solution will be taken into account and possibly implemented.

Some of you guys have a right to be miffed (ala RoboDad) but I am not sure Mesa reserves that right seeing he was one of the guys rubbing salt in everyone's post-PPO wounds in the first place.

 

[mr.thrifty]

from the man whos order converted.....

 

[lcummins]

I agree Pix...