I got my Black Cat Comiquette and opened it to find that it was also cracked on the ankle area. Contacted Sideshow by phone to process, but still havent heard from them with a return label yet.
This is like the 3rd out of the 10 items I have ordered from SST I have had to contact customer service about. And out of the 10 more than half of my boxes have been dented or crushed on the corners pretty bad too. But those I just dont want to deal with the process, but for the price we pay for some of these collectibles, they should be sent to us as near mint as possible even the boxes I think...and with proper shipping packaging to prevent this. For alot of the SST items seems like the box is directly hugging/tightly fitted against the outer shipping box, with nothing inbetween to secure it. I have ordered statues and other toy collectibles from other companies and I dont seem to have a problem with fedex/UPS shipping those items cuz they are usually well packaged.
I just wish SST would improve on the shipping packaging, and improve their quality control.
Hahahha sorry, for my first post its kinda a negative rant...hopefully my next will be pleasant!