Blade Runner 2049 - 1/6 scale figures / parts / modifications

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I asked them what it includes and they replied back with this picture and this reply in Chinese.
Not sure the translation makes sense so can anyone translate it better?
图中所有不包含另外一个素体 - All the figures in the figure do not contain another body
View attachment 738106

Yeah, I found it very difficult and frustrating communicating with them. I gave up trying to get an answer if the bloody head is being offered with the full set. They were just responding with photos at first which didn't answer my questions at all. Then in Chinese. Then eventually in good English, haha. Then a mix of both. Then back to just Chinese. Did my head in.

They mentioned factory and studio versions, the latter being better quality paint. Never heard of this before. They showed me this photo as an example, stating something along the line of, 'The difference between Hottoys and painter OEM' (Google translated):

Screenshot_20241115_174952_Instagram.jpg

The bloody head is 480USD but full set is just 300USD :unsure:
 
I don't know how I can trust them with my money. Or trust that they won't fumble the address. It's exhausting.
Same, I’m wondering what happened to them. All my interactions with them were really smooth and in English.. I don’t think I will order anything from them anymore.
 
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