Chronicle Collectibles 1:6 Conan

[Nine Inch Nails]

I?m calling them on Monday

 

[Corrado Knight]

I?m calling them on Monday

What makes me mad is, Partial.ly emailed me back, why can't Chronicle answer a single email, facebook post or at least make a public statement? Maybe them going bankrupt makes it where they can't be public about it?

It sucks for the company, I feel bad for the employees and the owners but they've always said they are just like us, regular collector folk and how much the community means to them, but it sure doesn't seem like it. Yeah, the Covid affected them and that sucks but it effected us all. One person on facebook was telling me in a message that they lost their job because of Covid, and their unemployment took 3 months to kick in because of high demand and they were still having to pay Chronicle in monthly payments, even though they asked Partial.ly pay to hold off on payments.

I guess I'm just being pissed about potentially losing $1400 and realize it's only been 24 hours and they still may make this right but then there are people on facebook talking about how we won't get our money back and their creditors will get all their assets and I get pissed all over again.

 

[Nine Inch Nails]

Losing money is an understandable reason to be upset.

 

[John Atreides]

Almost everything on the site shows as ?sold out? now except for in-stock items[/QU

They sent a grim email a few weeks ago ......I think sold out is misleading ..... should say canceled.

From email September 4TH


Continuing Challenges in a Post Pandemic World
The post COVID world has been a challenging year for most families and businesses across the country. It is a daily struggle to cope with the ever changing business landscape and EVERY product has and continues to experience pandemic related delays. There remains a backlog of product waiting to leave overseas ports, there are still delays entering US ports, and there are even domestic related shipping delays once items have cleared customs. Many facilities both domestic and overseas continue to be faced with government related restrictions to operation; we all experience this in our daily lives. Our in-house team has experienced staff shortages in the midst of increased workflow related to the delays. The pandemic continues to impact every facet of our business, but in spite of these difficulties, we've continued to produce and deliver items where possible, some even during lockdown:
Star Trek Cats
John Wick Arabic Blood Oath Marker
Mandalorian Helmet (Two Waves of shipping)
Raptor Hatchling
Terminator Genisys Endo Bust
Jurassic World Baby Blue
Jurassic World Indominus Rex
It's important to note these items that have been delivered in the midst of the pandemic as we discuss items currently in production, as it's easy to focus on one item that's experiencing delays and assume that it's indicative of items across the board, which isn't the case. We will continue to provide updates on items as updates are available. However...

As many of you have noticed, we've been unusually quiet on social media over the past few weeks. Like many US businesses, we lost a number of employees earlier in the year whose personal situations were of course better served drawing unemployment as opposed to returning to work from lockdown. We've also had to unfortunately scale back on office staff as we've waited on government assistance that was extended to small businesses as the economy was essentially shut down and slowly recovered. This has created a situation where we don't currently have the personnel in house to maintain a constant presence on social media, and we are still overwhelmed with correspondence from customers who understandably are looking for updates. Coming out of lockdown, our remaining in-house personnel were, and continue, to pull double and triple duty to pick up the slack left by these vacancies and the daily challenges this new global situation presents.

One of the things we noticed while trying to do daily social media posts and weekly live broadcasts was that it significantly increased the amount of redundant correspondence we were receiving. Regardless of how many times we shared the same information across various communication channels, we were still overwhelmed with inquiries about subjects that were addressed elsewhere, often numerous times. Given the personnel shortages, we have decided to focus our in-house efforts on actual completion of items currently in production as opposed to daily and weekly social media interactions that was resulting in more questions being asked than it was answering. Moving forward, we'll be posting production and shipping updates via a monthly newsletter, and save social media posts for major news announcements. We hope that this will allow us to strike a balance between keeping everyone informed as production and shipping updates slowly come in, while freeing up our staff's time to focus on addressing the ongoing challenges in completing production of current items and future product launches.

We love hearing from our customers and fostering that relationship, but we continue to be overwhelmed by correspondence. Please understand that sending multiple emails to our support address does not result in your inquiry being answered any faster, in fact it creates a totally separate and duplicate help ticket that further bogs down the system and delays our teams ability to respond. Due to the staff shortages mentioned above, social media inquiries do not necessarily reach team members that can help you, as anyone that we have helping out on those channels typically are not in house and do not have access to your customer records or are up to date on production and shipping information. Your best option continues to be contacting us via [email protected], where we are working through the overwhelming correspondence as quickly as we are able to. Be sure to include all relevant information in your email, as opposed to a simple question of 'can someone help me'; if we have all of your information up front and details on your question, it helps us in more quickly addressing your question. Please also understand that, again, ALL items have experienced delays, and it is impossible for us to contact every single customer who has an outstanding order every time another delay occurs. We simply don't have the bandwidth, and are trying to focus our time on actually getting these items completed. We will provide updates when we know there is a change in the production or shipping situation via our newsletter.

These have been and continue to be difficult and challenging times for everyone. We're still here and still working hard to create the collectibles you love and look forward to when the global business situation returns to a sense of normalcy. We greatly appreciate your ongoing patience, understanding and support, and we look forward to sharing with you news about items currently in production and future items yet to be announced!

 

[John Atreides]

I doubt Affirm will keep your money

 

[SwedishHeat]

It's probably built into the website. They set the stock of all items to zero, so it just says Sold Out. There's probably not a setting to show Canceled.

Either way, it's strange that they did this at 5:30 PM on a Friday. That's after business hours. Maybe it was intentional ... maybe to buy them some time to come up with an explanation by Monday.

You always have the option to dispute the charge with your credit card company. The card company will give you your money back. If creditors are involved, the CC company will deal with them. Creditors are not your problem.

 

[Corrado Knight]

I doubt Affirm will keep your money

I'm paying through partial.ly pay and they said Chronicle is responsible for refunding me and not them.

 

[Corrado Knight]

It's probably built into the website. They set the stock of all items to zero, so it just says Sold Out. There's probably not a setting to show Canceled.

Either way, it's strange that they did this at 5:30 PM on a Friday. That's after business hours. Maybe it was intentional ... maybe to buy them some time to come up with an explanation by Monday.

You always have the option to dispute the charge with your credit card company. The card company will give you your money back. If creditors are involved, the CC company will deal with them. Creditors are not your problem.

I used a debt card and apparently it's not covered under section 75. Maybe I can do a chargeback but it says it's usually limited for 45-120 days and I've been paying since Aug 2019. I don't understand this enough to know if I would get full reimbursed or only the amount I've paid in between those days, which would be around $400 vs $1400 I paid.

I read that from this site. Again, I don't know much of anything about how all this works.

https://www.moneyadviceservice.org.uk/en/articles/how-youre-protected-when-you-pay-by-card

 

[KoBE]

What makes me mad is, Partial.ly emailed me back, why can't Chronicle answer a single email, facebook post or at least make a public statement? Maybe them going bankrupt makes it where they can't be public about it?

It sucks for the company, I feel bad for the employees and the owners but they've always said they are just like us, regular collector folk and how much the community means to them, but it sure doesn't seem like it. Yeah, the Covid affected them and that sucks but it effected us all. One person on facebook was telling me in a message that they lost their job because of Covid, and their unemployment took 3 months to kick in because of high demand and they were still having to pay Chronicle in monthly payments, even though they asked Partial.ly pay to hold off on payments.

I guess I'm just being pissed about potentially losing $1400 and realize it's only been 24 hours and they still may make this right but then there are people on facebook talking about how we won't get our money back and their creditors will get all their assets and I get pissed all over again.

Where are they talking about it on Facebook?

 

[youbastards]

Thank you! This was the email I was referring to that was not very promising.

 

[Corrado Knight]

Where are they talking about it on Facebook?

People are commenting about it on the top post about Liberty. I've been private chatting a few of them and they feel basically same as us, that the company is bankrupt.

https://www.facebook.com/chroniclecollectibles

 

[Sidewinder]

Wow I'm gonna be pissed that the Moya replica doesn't get made! I didn't order direct through Chronicle, so I know I will get my money back, but I was really looking forward to this piece. I know Chronicle have a lot of product on the go right now, so I hope you all can get your money back if these are indeed all cancelled.

Sent from my SM-G930F using Tapatalk

 

[Corrado Knight]

Wow I'm gonna be pissed that the Moya replica doesn't get made! I didn't order direct through Chronicle, so I know I will get my money back, but I was really looking forward to this piece. I know Chronicle have a lot of product on the go right now, so I hope you all can get your money back if these are indeed all cancelled.

Sent from my SM-G930F using Tapatalk

It's starting to seem like it will be next to impossible for some of us to get our money back if we went through partial.ly payment plan. I used a debt card, so I will have to talk to my bank monday but I almost feel like I'm screwed out of my entire $1400 because section 75 not covering Debt.

Someone on facebook posted this

''They haven't posted in months, they lost a lawsuit recently from a former employee that also said he got some of the licenses.
They've probably gone under and closed their bank accounts, no account for the money to go to and the payment plan cancels. I would urge everyone to file for a refund with paypal or your credit card company.''

Rather that is true or not, they are being unprofessional as hell and I imagine no one will be able to get a hold of them come Monday morning.

They've had 2 days to make a facebook post, answer an email and etc.

If the owners think they will go and create another company or go and work for another company without this following them, well, People are really upset and their reputations are already destroyed.

It's not a coincidence they waited until past 5 on a Friday to do this, it's common practice for companies going under.

This thread here shows drama about them months ago. They claim the lawsuit isn't real but others say it is. Who knows.

https://www.statueforum.com/showthread.php?t=166791

I hope you're reading this Chronicle.

 

[Corrado Knight]

The page I'm linking below shows some screen shots of people talking about one of the owners committing medical fraud and the person is warning others about them going under. This was in August 2019, so apparently this has been a long time coming before Covid.

Here is a quote ''So, if you are okay with medical fraud, how are you going to feel when this company goes under and you were warned in advance?''

Here is a link to those screen shots. Sounds like people were seeing this coming. Don't know if any of this is true but as I start looking around, I just find more and more things that make me think we're been done wrong.

https://www.statueforum.com/showthread.php?t=166791&page=4

 

[kam veitch]

****. This doesn't look good at all.. best luck to those that ordered through Chronicles site

Enviado desde mi MI 5s mediante Tapatalk

 

[Nine Inch Nails]

Well, what?s my next course of action here? File a dispute with my credit card company?

 

[Corrado Knight]

Well, what?s my next course of action here? File a dispute with my credit card company?

That's what it's seeming like. Maybe I'm just being pessimistic but I doubt they'll even answer calls Monday. They haven't hardly answered calls or emails for months before this happened, so I imagine we'll just be ignored. Then again, I could be wrong but there is no reason why they can't do a single facebook post about this. Sounds like they're millions in debt and if that's true, there is no way they're going to refund us.

I'm contacting my bank first thing Monday morning and seeing what I can do, I think you should do the same, at least to see what our options are.

I noticed they are an LLC. Which as far as I remember, means they can't have their personal assets ceased by creditors, only the company can be ceased. I know it wouldn't happen but they should be made to give us a statue or something worth what they owe us if they can't pay us. I love how they're covered but we're ****ed.

Now, again if I'm wrong, I'll eat my words and apologize to them but it's not looking good.

I ordered a moducase for this thing too and can't get a refund..... lovely

 

[Corrado Knight]

Someone is on their facebook. It just shows a few hours ago they read my message.

So, they know what is happening and they know we want answers and are still just ignoring.

I literally told them I can see that they're reading my messages and then it would show it as read again with the time stamp they read it, which was within a min.

The rabbit hole gets deeper after reading this thread

https://www.therpf.com/forums/threa...CKIrgHOOd4LnfpR3i5M3XRQMwYbJFwyVH5rzTlvSkw7ZU

This thread too.

https://www.therpf.com/forums/threads/chronicle-collectibles-gone.334513/

Quote ''
Yeah, they are twenty minutes from me. They were cleaning out their offices last month and throwing a bunch of stuff in the dumpsters.''

 

[Fason]

I already called my credit card company and start the dispute process. I would do it asap....theres no way we are getting refunds. There would have been communication.

 

[Nine Inch Nails]

Just got off the phone with my CC company. Very helpful and will removing the elbow pad and deliver the people?s elbow to this situation.

I feel terrible for those who lost their jobs, but the way this has been handled was not a good look.