DCC are actually much more in touch with their fans nowadays. You can email them, and they will reply so long as your email is of a professional manner and not just "why u don't make such and such" or "why I no can haz moar articulation!!" or "your figurez are teh rubbish" etc. etc.
How do I know this you ask? Well I have seen other members on other forums say they have emailed them and never had a reply. These members often seem like the needy immature type who can't spell on a forum let alone word a professional email. Whereas I have emailed DCC numerous times in a professional, friendly manner and had responses. The responses do usually take a few days and even up to a week in some cases, but they do reply.
Legion, I'd say give it another few days and you should get your reply