I honestly can't say it was the shield. Mine was perfect but I had to box it up and the only way it would fit in my closet is if I put it vertically. Then I got scared about the shield so I took it out again, no damage. Then I realized that I had bubble wrap so I put it under so I have no worries but unless people are missing some foam in there, I can't really say I blame the shield for the damage. Seems like something else.