Yes, I understand how you'd be upset. As I stated in my postings, I already had replaced the bodysuits on my earlier clones and that is when I noticed the problem and decided to share. I didn't need SS to replace my suits, I already did myself. In a perfect world SS would have sent us new suits when they developed the newer, fabric ribbed suits, to make all our clones the same. But they didn't. Then, they could have just had an offer for anyone who had bought the older clones to buy just the new suits directly from them, but they didn't. And now we wrote them and they didn't replace our defective suits with newer, better ones. They didn't. Does that all suck? YES.
What doesn't suck was they fact that their customer service TRIED, and I do believe they did. Daniel kept in touch with us about the problem and came up with a solution. A solution we didn't like, yes, but they came up with one. Yes, there were delays, but I'm sure he had to locate stock for a product that sold around a year or so ago. Someone higher up, I'm sure, COULD have done as we wanted and had them send out fabric suits at a low cost, but they didn't. I'm sure the wait for decision time on their part was one of the delays in our correspondence.
Other companies would not have helped, in my experience. In the 90's, when my 30th GI Joe Anniversary frogman rubber suit decayed into a blobby mess, Hasbro didn't help at all. If you email or call you get the usual "We don't have any more stock for that piece" or whatever. Yes, you do get lucky sometimes, but most times you are out of luck.
With my other Sideshow problems I've had in the past their customer service was excellent. They have helped me more often than this one not, so I still applaud them. I know it would have been cool to get the new suits through them, but we didn't. As I already said, I did through Toy Anxiety. So if I can do it, so can you. GOOD LUCK!
