Full refund if not satisfied w/ quality?

[Mookeylama]

i know u can get full refunds, shipping included if there are flaws. i know you won't get the shipping back if you send it back just because you changed your mind. like decide after it's there you can't afford it or want something else, ect. BUT what if you're just not satisfied w/ the way a product came out? don't like the paint, feel the poly doesn't look like metal, sculpt came out different than protos and the production pics didn't come out until it already shipped. stuff like that. basically the quality of an item rather than any flaws w/ it.

do you get full refunds including shipping if the return is based on that rather than flaws? always been curious and just thought to ask lol. thanks

 

[Mookeylama]

42 views and no replies lol. any comments please

 

[El Roranous]

No. You don't get your shipping back if you feel the quality lacks because it's subjective.

 

[El Roranous]

I tried to get my shipping back for the Alternate Buffy PF because of those Man-brows but they weren't having that.

 

[Bannister]

I tried to get my shipping back for the Alternate Buffy PF because of those Man-brows but they weren't having that.

 

[Dusty]

From the returns area of our Help Desk:

"We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item.
We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges."

Therefore, if your reason for return is anything other than damage, you will get the monies back that you paid Sideshow, not the shipping charges that have to be paid to the shipping company. In other words, if it's our mistake (product damage NOT due to shipping), we are more than willing to eat the cost of shipping it and returning it. But if it's for something more subjective, only the cost of the product itself will be refunded in full.

 

[nash]

So doesnt that kind of take the "FULL" out of Full Refund? IMO it's pretty misleading and you guys pride yourself on your money back guarantee, but in reality youre not getting all of your money back.

A person would potentially lose about $40 for higher end items like PFs by returning something that they were not "satisfied" with. Having to pay for Sideshow's shipping cost plus the shipping cost to return the product back to sideshow.

 

[creecher]

I think it's just the nature of the beast. You have to take some responsibility for your own actions. I think it's great they allow you to cancel an order without penalty.

You do get the full amount refunded on the item you pay for. You pay $100 for the item. You get $100 back, in full.

The shipping is a separate issue. That isn't something Sideshow has any control over, other than to ensure a courier that takes some responsibility to ensure the article is delivered intact and to the correct person.

If Sideshow allowed the refund, to include shipping for subjective criticism, people would order willy nilly and return items on a whim. Sideshow would soon be out of business, merely due to the shipping costs. Their refund policy, for the item only, less shipping, ensures that people make a wiser choice, and are still able to return the item, should they wish. The penalty being the cost of the shipping.

 

[Jen]

I think it's just the nature of the beast. You have to take some responsibility for your own actions. I think it's great they allow you to cancel an order without penalty.

You do get the full amount refunded on the item you pay for. You pay $100 for the item. You get $100 back, in full.

The shipping is a separate issue. That isn't something Sideshow has any control over, other than to ensure a courier that takes some responsibility to ensure the article is delivered intact and to the correct person.

If Sideshow allowed the refund, to include shipping for subjective criticism, people would order willy nilly and return items on a whim. Sideshow would soon be out of business, merely due to the shipping costs. Their refund policy, for the item only, less shipping, ensures that people make a wiser choice, and are still able to return the item, should they wish. The penalty being the cost of the shipping.

I agree with you 100% Creech. There aren't any businesses I know of that refund shipping costs - even stores like Macy's charge you for the shipping unless the item is defective.

 

[nash]

I think it's just the nature of the beast. You have to take some responsibility for your own actions. I think it's great they allow you to cancel an order without penalty.

You do get the full amount refunded on the item you pay for. You pay $100 for the item. You get $100 back, in full.

The shipping is a separate issue. That isn't something Sideshow has any control over, other than to ensure a courier that takes some responsibility to ensure the article is delivered intact and to the correct person.

If Sideshow allowed the refund, to include shipping for subjective criticism, people would order willy nilly and return items on a whim. Sideshow would soon be out of business, merely due to the shipping costs. Their refund policy, for the item only, less shipping, ensures that people make a wiser choice, and are still able to return the item, should they wish. The penalty being the cost of the shipping.

If DSC can ship these things for $7 or $8, do you honestly think Sideshow is paying the amount they are for the shipping charges? I highly doubt it. The shipping fees we are paying to sideshow has to go to something other than just UPS or FedEx costs.

Im not disputing what you are saying, but I just think that the way sideshow throws around "full refund" is a bit overkill. As a buyer when I hear full refund, I think of everything that I have been charged for.

 

[nash]

I agree with you 100% Creech. There aren't any businesses I know of that refund shipping costs - even stores like Macy's charge you for the shipping unless the item is defective.

Master Replicas would send you a prepaid shipping label no questions asked. They are not out of business but imo soon to be there. Not because of the fact they took care of the shipping costs, but because they lost their most lucrative license...the SW license.

 

[Jen]

If DSC can ship these things for $7 or $8, do you honestly think Sideshow is paying the amount they are for the shipping charges? I highly doubt it. The shipping fees we are paying to sideshow has to go to something other than just UPS or FedEx costs.

Im not disputing what you are saying, but I just think that the way sideshow throws around "full refund" is a bit overkill. As a buyer when I hear full refund, I think of everything that I have been charged for.

I guess it's all in the interpretation. I've always assumed full refund to mean full price of the item only. Many places will charge you a re-stock fee, etc....and Sideshow does not.....so I think they are being more than fair.

 

[Jen]

Master Replicas would send you a prepaid shipping label no questions asked. They are not out of business but imo soon to be there. Not because of the fact they took care of the shipping costs, but because they lost their most lucrative license...the SW license.

Many companies will do that...but then they will also deduct those shipping costs from your refund if the product was not damaged or it was not their error. I don't know if Master Replicas does that or not, since I have only ordered one thing from them and I kept it.

 

[nash]

I guess it's all in the interpretation. I've always assumed full refund to mean full price of the item only. Many places will charge you a re-stock fee, etc....and Sideshow does not.....so I think they are being more than fair.

I understand that smaller businesses do charge restocking fees...that is because they are "small" and have less to cover their overall costs. But with a company the size of sideshow, I dont see why they wouldnt cover shipping costs. they are probably paying a few bucks for shipping with the sheer volume that they do ship. They must get a huge discount with UPS and FedEx.

I know my rants will end up nowhere, but imo when you receive a product that has subpar paint job when the pictures you based your purchase on looks significantly different, i don't think the customer should be held accountable for that if they are unhappy with it in person.

In regards to MR, ive returned things with them that I havent even opened and they paid for shipping back to them on top of a FULL refund of what I paid.

 

[creecher]

I think the shipping is extravagant. I simply can't afford those costs, but at least I have been made aware, and so, am able to make an informed decision.

I would think, due to the amount of articles Sideshow ships, that there might be a discount from the carrier, but that is business between the carrier and Sideshow. I know Sideshow regularly re-evaluates shipping costs, because they have asked me what is available in my country and for contact details.

I know where you're coming from though, because you see places like Amazon, that have super low shipping costs. More items sent, bigger discounts achieved, and as you say, DSC. Smaller and probably without a discount from the carrier at all. These anomalies do mess with the mind, but I think places like Amazon are shippers primarily, that source items, rather than store them in warehouses to ship on. Much lower overheads. How DSC do it so cheaply might be a local thing, I have no idea about. What I do know is, buying an item off ebay, from the States can be as little as $25, whereas it can also be more than double that, and usually is. So wtf is going on?

 

[El Roranous]

That's why I don't really use that policy very often. I swore after I returned the alternate Buffy PF that I would never be in that situation again. Shipping was killer. So instead I just either make sure I want something 100% or I cancel it. It's too expensive to play the dissatisfied game.

 

[CelticWarrior]

i think the main problem is the fact they charge us for items that look one way and send us a different one and say that its "subjective"... sideshow needs to show actual pics before charging us ..and then they try to pigeon hole us by making us pay the shipping back...