Hi, Jacob.
Thank you for the photos.
We see that the box was quite smashed in one corner. While we sincerely ap
ologize that we had no choice in this particular case but to ship the item
without putting it in a shipping box, we cannot say with absolute certaint
y that this was the sole cause of the damage to your item considering how
damaged the box was. We've seen other customers from the U.S. where the bo
x arrived in acceptable condition, so we are inclined to believe in this c
ase that your parcel was mishandled during shipment.
That said, we kindly ask that you please try visiting your local post offi
ce to see if it is possible to file a damage report for this item. If you
are able to submit one, please provide us with a scan or legible photo of
your customer's copy (it should have a postal marking on it to confirm it
was submitted) so we can forward it to Japan Post and process the claim. I
n the case that you are unable to receive assistance, please let us know.
We apologize for the inconvenience.
Thank you for shopping at AmiAmi.
Sincerely,
AmiAmi
