Just got this from ebay:
Hi skinwalker66676,
We're sorry there was a problem with this transaction. After reviewing the case, we made a final decision in the buyer's favor.
Details:
Decision:
This case has been decided in the buyer's favor.
Comments:
The buyer has been asked to return the item to you. Once tracking shows the item has been delivered to you, the buyer will be issued a full refund.
You can also view the details of this case in the Resolution Center.
1/6 Hot Toys Terminator T-1000 As Sarah Connor MINT
1/6 Hot Toys Terminator T-1000 As Sarah Connor MINT
Item # : 120708987195
Sale price: $127.50
Quantity: 1
Sale date: Apr-10-11 12:17:53 PDT
Buyer: collectors_stash
Case #: 5009222193
Case opened: May-20-11 14:05:39 PDT
F'n ebay. Over a month after the auction was over, they give the guys his money back. I'm so pissed off right now. Ebay does not protect sellers at all anymore. Next they will be giving refunds after 12 months have went by. GRRRRRR.
Also received this message from them just now:
Dear Jason,
Thank you for contacting eBay in regard to the Hot Toys Terminator (item # 120708987195) that you recently sold to buyer "collectors_stash". I understand that your buyer opened a case on the Resolution Center claiming that the item received was broken and has missing piece. I apologize that your transaction didn't go smoothly as you expected. I want you to know we are here to make sure this case is resolved as quickly as possible.
First of all, please accept my sincere apology for not being able to respond to your email sooner. We have been experiencing a higher than anticipated volume of emails at this time and we are working diligently to respond to every member with the quality they deserve.
Mocving forward, I've personally reviewed the details of your case and I gathered that you have responded to the claim informing that the item was complete and not damaged before it was shipped. However, please be informed that as we have never seen the actual item, it is difficult for us to determine exactly what condition it was sent or received in. For this reason, we have concluded that the best course of action is to get both parties involved as closely back to square one as possible. To do this we will have your customer send the item back to you for a full refund eventhough you mentioned that you don't accept returns. I hope that this does not come across incorrectly. We don't feel that your intentions were deceitful. I would like to reiterate that we have come to this decision because it is the fairest outcome for both you and your customer.
Once we have delivery confirmation that you've received the returned item, eBay will refund the buyer the cost of the item plus original shipping on your behalf. We'll seek reimbursement from your PayPal account or other reimbursement payment method on file. You will get your item back (and can relist it), and your customer will get their money back.
In this case, if the buyer fails to return the item to you 10 days after the date we have asked them to, we will be closing this case and you will no longer need to refund the buyer.
If in case you have received the item and it is not on the same condition as you have sent it, you will have the option to appeal to this case.
To help you avoid a similar situation in the future, here are ways to avoid complaints that an item doesn't match the listing description:
-- Use a clear, complete, descriptive title.
-- Include the brand or artist, product name, and size in the description.
-- Imagine you're the buyer, and try to anticipate questions or concerns the buyer may have.
-- Consider the words you'd use to search for your item.
If you would like, you can check the status of the case by going to the Resolution Center:
https://resolutioncenter.ebay.com
In summary, we recommend you to contact us if in case the buyer have not returned the item within 10 days or wait for the item to arrive. We also advise you to list the item as accurately as possible to avoid situations like this in the future.
Jason, I'd also like to thank you for being such a dedicated seller and valuable member of the eBay community for more than a year now and sold 65 items for the past 12 months. We truly appreciate your cooperation and willingness to resolve this issue and I look forward to assisting you with your many future eBay transactions.
Thank you for choosing eBay!
Sincerely,
Clarice A.
eBay Customer Support
