Before I got into Hot Toys stuff and 1/6 scale doo-dads, I ordered almost exclusively from bigbadtoystore. Their prices were okay and they seemed to get everything on time and were fast with shipping. I never had to deal with their customer service or return any products.
I've dealt with Sideshow customer service a few times now and they were excellent. I had a few things that arrived slightly damaged and they sent me replacement parts with almost no questions asked. I really really appreciate that.
I was buying Hot Toys figures exclusively from Sideshow until this mess with Nick Fury and Hawkeye selling out before the release date. Something smells fishy about this. I'd rather believe that whatever is going on with supply is...I dunno...some "honest" issue.
But if it continues (items selling out before release, pre-orders getting canceled, etc) I guess I'll just quit the hobby. Hell I can't afford this stuff anyway, and I sure don't need to have more anxiety added to my life. They're just toys, but they're damn expensive toys. Okay, rant over.