TO be honest I don't mind waiting another 6 months or whatever, i just hope he gets in touch soon and tells me up front. That's all I want.
Nothing against you or anything, intothevoid, but this is the kind of thing that customizers read and makes them think it's ok to take as long as they want.
There's nothing wrong with a customizer taking as long as works for them if the customer communicates a willingness to wait. While it might be ideal for every transaction to be kept to a certain timeframe, if a customer is willing to be relaxed about it and give them breathing room and doesn't want their item rushed, that's their choice. However, customers should be certain when they state that, they don't go pressuring for expedience a short time after saying take your time, make up your mind before committing a position and stand by it.
The key is communication, as much as people might not like delays and such, as long as they're kept in the loop, I think that's huge. Delays test patience, but lost communication raises concerns and fear.
As far as how long some of these things can take and trying to hold to a certain timeframe, for some of these guys, it's not just a paint by numbers job they do, it's artwork in their minds, and producing art really requires a committment on your brain, and you can force yourself to "play throught the pain", but it's not going to be your best and some of these guys commit to doing their best for people. I'm not saying they have a free pass to just sit on things for no reason, but there CAN be more to it than just not doing the work. Another issue I find at the heart of these matters is a lack of understanding of the issues on both sides, customers don't necessarily understand what it's like to actually make this stuff, and customizers don't always grasp the needs and responsibilities they have to their customers.
With strong communication and understanding of what's going on for both parties, I think these transactions can run smoothly, but if any of those are lacking, it goes to hell.