I have an urgent problem

[thorskywalker]

As far as I understand, Sideshow employees regularly check this forum to answer certain questions. I appologise if this is the wrong place to post such a question and if this post in any ways violates forum rules, please remove but tell me where to post this..

I have a serious problem regarding a production defect on my Circle is Now Complete diorama. I contacted the customer service but I received a copy/paste style reply that did not even come close to solving my problem. The reply sounded as if they do not really want to understand my problem or help me, and as far as I can see, Sideshow cares about their customers and providing a real customer service.

Can someone from Sideshow who knows about their products, inventory etc contact me with a pm or reply here so that I can tell my problem?

thanks

 

[King Darkness]

I feel so left alone and sad.

I'm sorry, but that made me laugh out loud

 

[Shropt]

How long has it been since you contacted them?

 

[hoodonit00]

I'm sorry, but that made me laugh out loud

YOu and me both. Couldn't help it.

 

[Jedah Kalm]

...I contacted the customer service but I received a copy/paste style reply that did not even come close to solving my problem. The reply sounded as if they do not really want to understand my problem or help me...

Yeah, that doesn't sound like them at all. I've had to contact customer support a few times, and I've always gotten very detailed and personal responses. I'd try contacting them again and explain how their first message left you feeling.

 

[DeltaForceChung]

I feel so left alone and sad.

--



WOW . . .

EMO . . .

 

[thorskywalker]

How long has it been since you contacted them?

I contacted them about 10 days ago, they did not reply, contacted them again 3 days ago, finally received a reply today, I wrote my problem in big detail in 2 paragraphs.. what I received was a 1 sentence copy/pasted reply.. they did not even understand my request.

oh the way I wrote it.. yeah it sounds EMO but being a student who has such a hard time trying to save for something expensive.. yeah I feel sad and alone because if Sideshow does not help me I will end up with something I can not display... so I literally will have spent my money for nothing..

 

[King Darkness]

Call them, no one from Sideshow is gonna directly address your problem here.

If they do respond here, they will just refer you to their customer service department.

 

[Darthrazz]

I'm sorry, but that made me laugh out loud

Thats were I stopped reading.

 

[thorskywalker]

Call them, no one from Sideshow is gonna directly address your problem here.

If they do respond here, they will just refer you to their customer service department.

but on the phone, I will talk to a customer representative who would have no idea about the defect on a special part of a special product. They will also give me some sort of generic answer.

Let me put it this way.. I assume some of you guys have at least 1 MR replica.. All of us remember Amy and Bryan very well.. when you wrote to Amy about the emitter neck or activation switch etc she knew exactly what you were talking about and come up with a solution almost all the time.. thats why I wrote to this forum, hoping that someone who is from the production team might be here..

 

[King Darkness]

but on the phone, I will talk to a customer representative who would have no idea about the defect on a special part of a special product. They will also give me some sort of generic answer.

Well then I guess you're S.O.L.

 

[darthviper107]

but on the phone, I will talk to a customer representative who would have no idea about the defect on a special part of a special product. They will also give me some sort of generic answer.

Let me put it this way.. I assume some of you guys have at least 1 MR replica.. All of us remember Amy and Bryan very well.. when you wrote to Amy about the emitter neck or activation switch etc she knew exactly what you were talking about and come up with a solution almost all the time.. thats why I wrote to this forum, hoping that someone who is from the production team might be here..

They usually do quite well, you don't even need to say what part it is. Simply tell them you've received the item and it's damaged, if they need more information they'll ask you.

And they aren't oblivious to the products they sell.

 

[King Darkness]

Didnt you read darthviper, its a "special part of a special product"....

 

[LaMelnik]

This should help you out. From Sideshow Alex's (aka CAHobbit) sig

Sideshow Collectibles.com
Call:
U.S. Toll Free: (800) 474-3746
Int’l Ph: (805) 214-2100 ext. 2
E-mail:[email protected]

You can also click on Live Chat on their website once they open It will appear where the Help Desk link is on their Home Page.

All of the rep's have been very helpful and knowledgeable each time I have been in contact with them.

 

[karamazov80]

If you have a damaged product, Sideshow will most likely offer you a replacement or refund. If you are looking for something more than that, you might end up disappointed, but this isn't a small company that can give everyone who has issues an in-depth conversation about the specific broken parts you are referring to. For logistical reasons, they just don't do it that way. Just send it back.

 

[thenammagazine]

but on the phone, I will talk to a customer representative who would have no idea about the defect on a special part of a special product. They will also give me some sort of generic answer.

Let me put it this way.. I assume some of you guys have at least 1 MR replica.. All of us remember Amy and Bryan very well.. when you wrote to Amy about the emitter neck or activation switch etc she knew exactly what you were talking about and come up with a solution almost all the time.. thats why I wrote to this forum, hoping that someone who is from the production team might be here..

Sounds like you just want to whine. Every time someone suggests calling you come up with some tittybaby excuse as to why you can't or how it won't do any good. Sideshow staff are just as big a geeks as you or I and not only are knowledgeable about their own products (in many cases the employees also own them), but will do everything within their power to get you a non-defective product. But you actually need to stop whining and call them. The number's been provided for you already via post in this thread. Pick up the phone and dial. They can't help you if you don't talk to them.

 

[pixletwin]

Sounds like you just want to whine. Every time someone suggests calling you come up with some tittybaby excuse as to why you can't or how it won't do any good. Sideshow staff are just as big a geeks as you or I and not only are knowledgeable about their own products (in many cases the employees also own them), but will do everything within their power to get you a non-defective product. But you actually need to stop whining and call them. The number's been provided for you already via post in this thread. Pick up the phone and dial. They can't help you if you don't talk to them.

Veritas.

 

[thorskywalker]

Sounds like you just want to whine. Every time someone suggests calling you come up with some tittybaby excuse as to why you can't or how it won't do any good. Sideshow staff are just as big a geeks as you or I and not only are knowledgeable about their own products (in many cases the employees also own them), but will do everything within their power to get you a non-defective product. But you actually need to stop whining and call them. The number's been provided for you already via post in this thread. Pick up the phone and dial. They can't help you if you don't talk to them.

I do not whine.. I saw how big geeks they are when I received that email reply from someone who is from returns/replacements department she did not even read what I wrote she had no idea about what I was trying to describe.

I did not start this thread for you guys criticising me or making fun of me. I am not a native english speaker so half of you guys are just enjoying the situation by quoting the wrong words I chose to describe the situation. Thanks to the other half who sincerely tried to help..

 

[pixletwin]

I do not whine.. I saw how big geeks they are when I received that email reply from someone who is from returns/replacements department she did not even read what I wrote she had no idea about what I was trying to describe.

I did not start this thread for you guys criticising me or making fun of me. I am not a native english speaker so half of you guys are just enjoying the situation by quoting the wrong words I chose to describe the situation. Thanks to the other half who sincerely tried to help..

1) You are whinging.
2) The advice nam gave you is correct.
3) When he said "geek" he meant it in the positive sense as in one who likes statues and toys of comic book/movies/video game characters.
4) You are being needlessly offended. Call them.

 

[JosephCPR]

...I contacted the customer service but I received a copy/paste style reply that did not even come close to solving my problem. ...

What did that reply say? Maybe that you will have to wait until they contact you to resolve it???. The truth is that Sideshow's customer service is very efficient in this sense. I wouldn't worry.