Thank you guys for those who supported my stance, but I don't rebuked those who don't either.
I can understand that they will most probably don't have sufficient boxes but I (may have naively) thought that SS would actually go for that extra mile to do that for me. Afterall, I can't imagine why would the QC even allow should a box to pass in the first place.
In my opinion, having a good packaging for a product is just human nature, thats the reason there is such thing as "product design". I would imagine that given a choice in purchasing just a package of M&Ms, which the buyer probably valued what is inside, would prefer a good pack rather than one that is defaced on the outside. Well, the defaced packaging doesn't make the chocolate any less tasty, but then we naturally choose the "better looking ones".
I believed SS can definitely give me a more satisfactory answer than saying "they cannot ensure the safety of the delivery of an empty box". The implication is that safety can only be insured if the box contains a statue, but not without. That doesn't make sense.
Perhaps I may have misinterpreted their statement and their definition of the word "safety", but clearly the nature of my complain refers to the obvious mishandle of the box - whole chunck of covering torn off from the coloured box. So I asked SS, "you mean you cannot ensure that the next box is not torn like that again?"
If I should be upset about this whole ordeal, I think it is more like how SS replied me than their refusal to send me another box. On top of that, their offer to do a refund has somehow devalued me as a serious collector for having quality and mint product and did not realise that money in this case cannot compensate what they have done wrong in the first place.
I am not trying to showoff my wealth here, but generally speaking, any amount of money cannot get me another decent box, it has to come from sideshow! So in the very beginning, I have even suggested that they can remove the inner styrofoam and just send the box to me so that they can save on some shipping cost. Afterall, fedex charges by volumetric weight.
Yet, after the long wait, this is the answer I got from SS - so sorry to say, I am really a little disappointed.
It seemed like I have little choice now but to count my blessing that my gandalf LSB comes unspoilt.
Hopefully one day, SS will be able to improve on their QC and/or customer service for international customers.
I can understand that they will most probably don't have sufficient boxes but I (may have naively) thought that SS would actually go for that extra mile to do that for me. Afterall, I can't imagine why would the QC even allow should a box to pass in the first place.
In my opinion, having a good packaging for a product is just human nature, thats the reason there is such thing as "product design". I would imagine that given a choice in purchasing just a package of M&Ms, which the buyer probably valued what is inside, would prefer a good pack rather than one that is defaced on the outside. Well, the defaced packaging doesn't make the chocolate any less tasty, but then we naturally choose the "better looking ones".
I believed SS can definitely give me a more satisfactory answer than saying "they cannot ensure the safety of the delivery of an empty box". The implication is that safety can only be insured if the box contains a statue, but not without. That doesn't make sense.
Perhaps I may have misinterpreted their statement and their definition of the word "safety", but clearly the nature of my complain refers to the obvious mishandle of the box - whole chunck of covering torn off from the coloured box. So I asked SS, "you mean you cannot ensure that the next box is not torn like that again?"
If I should be upset about this whole ordeal, I think it is more like how SS replied me than their refusal to send me another box. On top of that, their offer to do a refund has somehow devalued me as a serious collector for having quality and mint product and did not realise that money in this case cannot compensate what they have done wrong in the first place.
I am not trying to showoff my wealth here, but generally speaking, any amount of money cannot get me another decent box, it has to come from sideshow! So in the very beginning, I have even suggested that they can remove the inner styrofoam and just send the box to me so that they can save on some shipping cost. Afterall, fedex charges by volumetric weight.
Yet, after the long wait, this is the answer I got from SS - so sorry to say, I am really a little disappointed.
It seemed like I have little choice now but to count my blessing that my gandalf LSB comes unspoilt.
Hopefully one day, SS will be able to improve on their QC and/or customer service for international customers.
