My friends just arrived (in LA), and he's reeeeeeaaallly not happy with this whole experience - it's been one thing after the other. He has The Witcher on order from them but is going to cancel.
Firstly he ordered with the monthly payment option and (as it was his first time) thought they would automatically take the money every month. Then he forgets about it and gets a notification to say it's ready to go, pay it all in one hit. Turns out you need to do the payments yourself every month.
Then the shipping debacle.
Now it arrives and they haven't sent the version with the bust (which is what he ordered) and the extra hands.
And to top it off he said the skin color is so dark on his, it makes him look Indian. He's going to take some photos and send them to me.
Couple all that with JND's bad communication; in short - when they want money, they answer his emails immediately... when there's been issues to address, he has to keep hassling them to get answers/replies.
Yet, a friend of his in LA has about 6 JND's and hasn't had any issues on any level with any he has ordered and received.
Go figure...