And thus we all trust in Kit!
KGHobby - a rant
- Thread starter Marine Boy
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KG replaced an entire head on a figure for me last year.
Took some followup, but they got it taken care of.
Never had issues with them..
Cant say that for Sideshow, its always a fight for me with them, to the point where I no longer will order with them.
Took some followup, but they got it taken care of.
Never had issues with them..
Cant say that for Sideshow, its always a fight for me with them, to the point where I no longer will order with them.
have seen many success stories where vendors are active in forums i dont understand why most vendors dont bother at all. or you though maybe the employees would participate on their own time and interest i guess companies arent treating their workers well.
FlanginHam
Freaked Out
Surface Parcel by Hong Kong Post (9-15weeks)US$60
Registered Airmail via Hong Kong Post (7-14 Days)US$109EMS
Airmail via Hong Kong Post
is surface parcel safe to use?
Registered Airmail via Hong Kong Post (7-14 Days)US$109EMS
Airmail via Hong Kong Post
is surface parcel safe to use?
hi i am in the uk last year i had 3 parcels from hk by surface with no problems
Chopper Face
Super Freak
It’s safe but it is slow as hell.
FlanginHam
Freaked Out
Thanks for getting back to me. Do you know how kghobby handles orders that have in stock and preorder items in the same order? I'm trying to save as much on shipping as possible but am thinking about ordering like 8 figures
Chopper Face
Super Freak
I just know that stores typically advise against making orders containing in-stock and preorder items.
I’ve placed some orders containing multiple PO figures and they do wait till all are released to ship them together.
FlanginHam
Freaked Out
Gotcha alright thanks again
Rexus
Super Freak
Yes they do, at least for me. I live in Ontario, Canada. Never had to pay import taxes on anything shipped from them.
what's the avg shipping price you pay to Ontario?
From what I've noticed, it seems that most toys resellers do that these days.
I'm in Alberta, and I've never had to pay any import fees from any overseas toy company other than Sideshow. Even Sugo, which is in Australia never charged me either. Just had to pay for shipping.
It makes me happy though. Import fees suck arse and this hobby is already crazy expensive for us Northerners. lol
ebor
Super Freak
thats way too suspicious. i recommend putting it maybe 10% below custom limit to avoid issues.
What is the general consensus on KGHobby at the moment? Has their post-sale customer support improved over the past couple of years or are experiences still mixed?
My go-to store is Giantoy due to incredible politeness and amazing customer service. Next would be Kit, but neither store has the figure I want available. I've only ordered from KG once, but that was in 2021 and there was nothing wrong with the figure, so I didn't need to contact their CS. I'm a bit worried about ordering now based on some of the comments here and on Reddit.
My go-to store is Giantoy due to incredible politeness and amazing customer service. Next would be Kit, but neither store has the figure I want available. I've only ordered from KG once, but that was in 2021 and there was nothing wrong with the figure, so I didn't need to contact their CS. I'm a bit worried about ordering now based on some of the comments here and on Reddit.
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I just ordered the Playtoy Queen Amidala from them and it shipped immediately. I won't know about customer service beyond that unless I have an issue. All I can gauge is based on how quickly they processed and shipped my order.
Thanks for the info! I've actually gone ahead and ordered. The worst case scenario is there's an issue and they refuse to help, but I still have the option to contact the manufacturer for help. 80% of issues I've had with 1/6 figures have been resolved with the manufacturer despite not ordering through them.
Antarion
Super Freak
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Just wanted to give a positive response here again:
I recently canceled a preorder I did over half a year ago (fully paid already!) and wrote a message to kg customer service. Next day they refunded me everything even the deposit! That was unexpected but very happy.
#
I do have several full paid preorders with them and several done transactions, so it was probably a nice move by them for a regalur customer.
I recently canceled a preorder I did over half a year ago (fully paid already!) and wrote a message to kg customer service. Next day they refunded me everything even the deposit! That was unexpected but very happy.
#
I do have several full paid preorders with them and several done transactions, so it was probably a nice move by them for a regalur customer.
Galacticat
Super Freak
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I think they are okay.
I order from them on a regular basis. I did have one slight issue last year- I had previously (2022) ordered 3 preorder items. One of the items (MT Cirilla) ended up really back-ordered and they weren't willing to send out the other stuff until she came in stock... and then kept trying to talk me into going with a Ciri from a different company (which I did not want). Finally they just refunded me. So that was a bit annoying.
But I've ordered other stuff from them with no problem. I've also definitely learned my lesson on paying in full in advance...
I order from them on a regular basis. I did have one slight issue last year- I had previously (2022) ordered 3 preorder items. One of the items (MT Cirilla) ended up really back-ordered and they weren't willing to send out the other stuff until she came in stock... and then kept trying to talk me into going with a Ciri from a different company (which I did not want). Finally they just refunded me. So that was a bit annoying.
But I've ordered other stuff from them with no problem. I've also definitely learned my lesson on paying in full in advance...
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