2-10-2012 Update:
Hi Everyone,
Happy to report that eBay finally woke up and made the right call. They closed the case and released the original purchase price to my paypal account. I think what helped in my case is that I acutally opened the return package at the post office and got a written statement from the postal clerk confirming that I received a box of garbage. I don't want to think what would have happened if I held off opening the package until I got home. This would have been a he said she said nightmare.
Going forward, if a buyer complains about a figure again, then I think I'll just agree to a full refund and relist the figure, but the buyer will have to wait until my relist auction closes and ship the figure directly to the 2nd winner before getting refund. I think this might same a lot headaches...
Thank you everyone for listening to my problems and offer all the advices. I really appreciate it.
***
2-4-2012 Update:
Help! eBay ruled against me, no big suprise, full refund, fine. However, the buyer sent back a package full of garbage and papers. What can I do?
This is sad, eBay is no longer safe, the buyer blazin173 has perfect feeback since 2003 and now he pulls this crap?
***
Hi Guys, I really need a place to vent, so please bear with me.
Background: With the impending release of Joker 2.0, I decided to put my original Joker DX01 for sale on eBay. I have never taken the figure out of the box (as shown in the picture), so I listed it as brand new, figure never taken out of the box and never displayed.
The Winner emailed me several times before the end of auction and wanted to confirm that the figure is indeed new. I told him the figure is no longer in its original brown shipper, but the figure is brand new and never taken out of the box and never displayed. I offered to send more pictures, but the winner declined. Mind you that the winner never asked about the condition of the box.
Auction ended at $630 plus shipping a little over a week ago.
Today, the Winner opened a claim against me, saying that there is “damage” to the box (the small dent on the top left corner of the box - please see the picture) and wanted a full refund. For us veteran collectors, we know that sideshow ships in brown shippers, so a box with a small dings here and there are normal. I used this exact picture for the eBay listing and the Winner even acknowledged in the claim that the ding can be clearly seen in the picture, but I failed to mentioned it in the listing descriptions? Isn’t the picture part of the listing???
Now PayPal has frozen $650 in my account, and I’m losing sleep over this. If eBay rule against me on this, then I’ll quit eBay forever as a seller.
Need your thoughts on this, am I at fault here?
EDIT 1: The eBay buyer I'm dealing with is blazin173. The wierd thing is that this guys has been on eBay since 2003, 100%. Like I said we had several email correspondences before the auction ended. I even offered to send more close up pitures, but he didn't take me up on the offer. If you don't like what you see in the picture, then why bid on the auction? If you buy a pair of expensive shoes online, do you really expect the shoe box to come in prestine condition??? I never mislead this guy, in the auction description or the email correspondences. If he is that picky about the box, then ask the question before making bids.
Adding other eBay Buyer IDs that you may want to avoid - Courtesy of BuzzyBean, EvilFace and karamazov80:
blazin173, 05925313397, 10silverbolt, 123hewatt, 2012trendsetters, 213jimmy11, 256alison-bates, 9454dana, aardvarkguy1, abreebree, adamb821, affliction23, alexanderave, amazing_heroes, bamtptplyr, baseballcardkid78, bigrussautos, bitemebotch, blackace5, bluntedtermz, bnksportscards, bowtiecollection, buddy016166, calsoaf, cam7399, carlos_713, catracholoco713, cellwanger81, chawana_73, chris.world.industries, cilencio1, cleve9111, codeecat, currinjaw-d, damon_ana, dawgette2008, dforce2, dmjohns88, draderz2, dragon-curse, dwyerja, eaglesports_0, ealvarab, elementsk8er948, enrique1382, esoracco, ewolfe37, farisrenee, fascistpork, figthtfigureslot, foreverannoyed, fotix03, glasslandchris, goodale2, guinnesscasey47, hellfireta, hotlini11, iwantanewcell, jarz1087, jasontianyang, jedimaster71472, jeremyp7450, jjyyeva, jlowlor123, joe261979, josh5531, jpink18, juancarr23, justinrhonda701, king_of_chips94, lamia1805, lovemycac, lowlightjoe, lynnstoys2010, matts651, mchavic07, mikehoe702, mindfreakx, modernist_1, mosportscards2008, newguy106, nobuys, okcards321, oz1944, packrat2-2007, paul_starchild, pbandit87, phillip0576, playball-cards-and-more, quarryview, ravens33160, rd1979ss, renatoromano1, rgshirtsatwnf, rickydoubleyou, rockero48, ronnyberry1, rustyandethel, scalafini123, secondhandonline, sifrao200, smitty1379, sportzhandi, ss64chevy, statuehunter, stevenichols21, stjohnson138, stroberts44, super-hot-packs, sw-hotcards, tarasciosabina64sabina, terry.currelley, the-card-connection, timo9, tmacdad76, traciecook11, trakizl11, travis92travy, ultimate8pac, unlovedtrzs, warrenshobby, westanonan, 1970si, 2012trendsetters, 510shopquest, acerafici2011, altheneas, batugan001, bbell1059, bitemebotch, bleachmerv, bobbr7123, celticpredatorwanter, chrstbern19, circa*1999, datelusive1, deadpool888, diggertwo, docfr8, feb_ulous626, foreverjacko1993, gccbid, gigiacla, gloriabutler1954, graphics_ever, guardianangels1969, gw001a0003_3, henrycow9, herderp123, inferno_gn, itacoaster2011, jangminsu, jeff21, jesicasman7, katieru425, maartin2006, madoldbiddy, mjb_tjs, mph3436, nightchillers, omarj19, pristinecollect, rejoker316, reverb123, rockmanrotties, rome_325, ronfar70, rui23mj, sayles_brad, sbblue, scythe_meister, seanlangs, seblebonlebon, shagholio, sheisanosborne, showcase97, skadsinatra, skuzzzzy, spideyrules, stephen0824, tamthain, ultimate8pac, unctrhls110, utaylor77, vincelyn2002, vivacantando, woundedtiger, wyp-productions, xjonathanstrifex, yellowroseofiowa, yesdudesir, zerocool3709, 48432517@deleted, $liroy$, 123laskoski, 6021morgan, ascd, bluesami, chilloz, clindo22, d33e4952dd4a95abc342e91c58452bb611611470, drmess, earrings79, ebuy-n-esell, elementmaster11, eringural, fargogreen20, glennlmiller, goallincom, great$white, ground-dog, imat_shopping, inthegood, kalliope1997, khaldi1, kirasoon, lcmuddawg, limitedpotentialonline, onlyfinebooksaccepted, rdanacunningham18, shanemactravor, thing34, wallace1111, wd40oil, 74932786@deleted, [email protected], [email protected]
Hi Everyone,
Happy to report that eBay finally woke up and made the right call. They closed the case and released the original purchase price to my paypal account. I think what helped in my case is that I acutally opened the return package at the post office and got a written statement from the postal clerk confirming that I received a box of garbage. I don't want to think what would have happened if I held off opening the package until I got home. This would have been a he said she said nightmare.
Going forward, if a buyer complains about a figure again, then I think I'll just agree to a full refund and relist the figure, but the buyer will have to wait until my relist auction closes and ship the figure directly to the 2nd winner before getting refund. I think this might same a lot headaches...
Thank you everyone for listening to my problems and offer all the advices. I really appreciate it.
***
2-4-2012 Update:
Help! eBay ruled against me, no big suprise, full refund, fine. However, the buyer sent back a package full of garbage and papers. What can I do?
This is sad, eBay is no longer safe, the buyer blazin173 has perfect feeback since 2003 and now he pulls this crap?
***
Hi Guys, I really need a place to vent, so please bear with me.
Background: With the impending release of Joker 2.0, I decided to put my original Joker DX01 for sale on eBay. I have never taken the figure out of the box (as shown in the picture), so I listed it as brand new, figure never taken out of the box and never displayed.
The Winner emailed me several times before the end of auction and wanted to confirm that the figure is indeed new. I told him the figure is no longer in its original brown shipper, but the figure is brand new and never taken out of the box and never displayed. I offered to send more pictures, but the winner declined. Mind you that the winner never asked about the condition of the box.
Auction ended at $630 plus shipping a little over a week ago.
Today, the Winner opened a claim against me, saying that there is “damage” to the box (the small dent on the top left corner of the box - please see the picture) and wanted a full refund. For us veteran collectors, we know that sideshow ships in brown shippers, so a box with a small dings here and there are normal. I used this exact picture for the eBay listing and the Winner even acknowledged in the claim that the ding can be clearly seen in the picture, but I failed to mentioned it in the listing descriptions? Isn’t the picture part of the listing???
Now PayPal has frozen $650 in my account, and I’m losing sleep over this. If eBay rule against me on this, then I’ll quit eBay forever as a seller.
Need your thoughts on this, am I at fault here?
EDIT 1: The eBay buyer I'm dealing with is blazin173. The wierd thing is that this guys has been on eBay since 2003, 100%. Like I said we had several email correspondences before the auction ended. I even offered to send more close up pitures, but he didn't take me up on the offer. If you don't like what you see in the picture, then why bid on the auction? If you buy a pair of expensive shoes online, do you really expect the shoe box to come in prestine condition??? I never mislead this guy, in the auction description or the email correspondences. If he is that picky about the box, then ask the question before making bids.
Adding other eBay Buyer IDs that you may want to avoid - Courtesy of BuzzyBean, EvilFace and karamazov80:
blazin173, 05925313397, 10silverbolt, 123hewatt, 2012trendsetters, 213jimmy11, 256alison-bates, 9454dana, aardvarkguy1, abreebree, adamb821, affliction23, alexanderave, amazing_heroes, bamtptplyr, baseballcardkid78, bigrussautos, bitemebotch, blackace5, bluntedtermz, bnksportscards, bowtiecollection, buddy016166, calsoaf, cam7399, carlos_713, catracholoco713, cellwanger81, chawana_73, chris.world.industries, cilencio1, cleve9111, codeecat, currinjaw-d, damon_ana, dawgette2008, dforce2, dmjohns88, draderz2, dragon-curse, dwyerja, eaglesports_0, ealvarab, elementsk8er948, enrique1382, esoracco, ewolfe37, farisrenee, fascistpork, figthtfigureslot, foreverannoyed, fotix03, glasslandchris, goodale2, guinnesscasey47, hellfireta, hotlini11, iwantanewcell, jarz1087, jasontianyang, jedimaster71472, jeremyp7450, jjyyeva, jlowlor123, joe261979, josh5531, jpink18, juancarr23, justinrhonda701, king_of_chips94, lamia1805, lovemycac, lowlightjoe, lynnstoys2010, matts651, mchavic07, mikehoe702, mindfreakx, modernist_1, mosportscards2008, newguy106, nobuys, okcards321, oz1944, packrat2-2007, paul_starchild, pbandit87, phillip0576, playball-cards-and-more, quarryview, ravens33160, rd1979ss, renatoromano1, rgshirtsatwnf, rickydoubleyou, rockero48, ronnyberry1, rustyandethel, scalafini123, secondhandonline, sifrao200, smitty1379, sportzhandi, ss64chevy, statuehunter, stevenichols21, stjohnson138, stroberts44, super-hot-packs, sw-hotcards, tarasciosabina64sabina, terry.currelley, the-card-connection, timo9, tmacdad76, traciecook11, trakizl11, travis92travy, ultimate8pac, unlovedtrzs, warrenshobby, westanonan, 1970si, 2012trendsetters, 510shopquest, acerafici2011, altheneas, batugan001, bbell1059, bitemebotch, bleachmerv, bobbr7123, celticpredatorwanter, chrstbern19, circa*1999, datelusive1, deadpool888, diggertwo, docfr8, feb_ulous626, foreverjacko1993, gccbid, gigiacla, gloriabutler1954, graphics_ever, guardianangels1969, gw001a0003_3, henrycow9, herderp123, inferno_gn, itacoaster2011, jangminsu, jeff21, jesicasman7, katieru425, maartin2006, madoldbiddy, mjb_tjs, mph3436, nightchillers, omarj19, pristinecollect, rejoker316, reverb123, rockmanrotties, rome_325, ronfar70, rui23mj, sayles_brad, sbblue, scythe_meister, seanlangs, seblebonlebon, shagholio, sheisanosborne, showcase97, skadsinatra, skuzzzzy, spideyrules, stephen0824, tamthain, ultimate8pac, unctrhls110, utaylor77, vincelyn2002, vivacantando, woundedtiger, wyp-productions, xjonathanstrifex, yellowroseofiowa, yesdudesir, zerocool3709, 48432517@deleted, $liroy$, 123laskoski, 6021morgan, ascd, bluesami, chilloz, clindo22, d33e4952dd4a95abc342e91c58452bb611611470, drmess, earrings79, ebuy-n-esell, elementmaster11, eringural, fargogreen20, glennlmiller, goallincom, great$white, ground-dog, imat_shopping, inthegood, kalliope1997, khaldi1, kirasoon, lcmuddawg, limitedpotentialonline, onlyfinebooksaccepted, rdanacunningham18, shanemactravor, thing34, wallace1111, wd40oil, 74932786@deleted, [email protected], [email protected]
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