Hi Guys, I really need a place to vent, so please bear with me.
Background: With the impending release of Joker 2.0, I decided to put my original Joker DX01 for sale on eBay. I have never taken the figure out of the box (as shown in the picture), so I listed it as brand new, figure never taken out of the box and never displayed.
The Winner emailed me several times before the end of auction and wanted to confirm that the figure is indeed new. I told him the figure is no longer in its original brown shipper, but the figure is brand new and never taken out of the box and never displayed. I offered to send more pictures, but the winner declined. Mind you that the winner never asked about the condition of the box.
Auction ended at $630 plus shipping a little over a week ago.
Today, the Winner opened a claim against me, saying that there is “damage” to the box (the small dent on the top left corner of the box - please see the picture) and wanted a full refund. For us veteran collectors, we know that sideshow ships in brown shippers, so a box with a small dings here and there are normal. I used this exact picture for the eBay listing and the Winner even acknowledged in the claim that the ding can be clearly seen in the picture, but I failed to mentioned it in the listing descriptions? Isn’t the picture part of the listing???
Now PayPal has frozen $650 in my account, and I’m losing sleep over this. If eBay rule against me on this, then I’ll quit eBay forever as a seller.
Need your thoughts on this, am I at fault here?