left hand glued, heh. got the same problem. and broke the peg and had to drill it out.Received Mikey from EE. His left sideways-pivot nunchuck hand is broken though... I'm just glad the peg didn't break off in the forearm. How should I go about getting a replacement hand?
Necastore sent me a replacement head and hand, charging only for shipping. and they chose the cheapest shipping with a tracking without me even asking for it. and they took photos of a replacement head when i asked, even though they didn't even understand what my issue with mine was.Neca has terrible customer service. If anyone knows a way to actually get someone to help with something, let me know.
Necastore sent me a replacement head and hand, charging only for shipping. and they chose the cheapest shipping with a tracking without me even asking for it. and they took photos of a replacement head when i asked, even though they didn't even understand what my issue with mine was.
i must also add that i offered to pay $50 for the head, and yet they didn't charge me for it.
i might be just lucky, but still i had to object your statement by my single experience.
or they just desperately looked for a way to get rid of me, thinking "it's easier to do what he asks than to suffer any more whining"
How did you contact them? Also gracious of them to charge you shipping
Sending a replacement head for free and just charging shipping sounds super reasonable if they couldn't even tell what the problem was. If it was a major, obvious defect(Like a missing eyeball or something), I'd expect them to ship it for free.
i bought not from Neca's site, but from Neca's ebay store. so i just contacted them as any ebay seller.How did you contact them?
they could deny everything, accept my offer of paying for a replacement head or demand that i ship the whole turtle back for a replacement (thus paying for the shipping twice).Also gracious of them to charge you shipping
i bought not from Neca's site, but from Neca's ebay store. so i just contacted them as any ebay seller.
they could deny everything, accept my offer of paying for a replacement head or demand that i ship the whole turtle back for a replacement (thus paying for the shipping twice).
instead they just charged me for shipping. $13 or so. yes, that was very gracious.
did you try opening a claim or whatever it is called in Paypal?Neca has terrible customer service. If anyone knows a way to actually get someone to help with something, let me know.
alright let's try another approach.did you try opening a claim or whatever it is called in Paypal?
find a transaction and inform them it went bad, including specifics.
i had to do it once, when i never got an item from Ebay, seller never answered my questions, and ebay refund time was out.
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