New Doctor Who 1:6 from Big Chief Studios!

[Ex-Parrot]

Re: New Doctor Who 1:6 and 1:4 announcement!

I don't know who is running their web team, but the first thing they should have done after pulling website functionality is to put up a simple html text page (that loads!) informing any customers coming to the site/clicking the email link of the unforseen technical problem, and giving an adjusted official launch time that they are going to try to meet (which the site will not be relaunched before, even if they have fixed it by then), or, if the site isn't fixed by said time, that is when the next update will go up.

That way people worried about missing out can get on with their lives until such time, and the server isn't being constantly hammered by a constant stream of Who fans heavy on the refresh.

I mean these are just basic things...

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

I would've done, as you said, a register feature, and have people who registered first a better chance than this. People are sharing the link, which causes the bull____ that's happening now.

 

[Ex-Parrot]

Re: New Doctor Who 1:6 and 1:4 announcement!

About that, a lot of newssites seem to put the link for the E-Mail exclusives online. How is that fair?

I feared that would happen... Especially when the email with link was sent 24 hours prior to the planned priority order launch.

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

I got TheDoctorWhoSite to take it off but nobody else gave a ____.

All I want is some communication. I got home from work (counting in GMT) at 10:30 from work, and haven't slept since 24 hours before that. I'm seriously tired and I'm just sitting here pressing F5 over and over.

 

[bigchiefstudios]

Re: New Doctor Who 1:6 and 1:4 announcement!

We are deeply embarrassed by the continued delay in launching the Pre-order.
Everything is in its proper place, but there are problems with the actual server itself, which we are informed is being worked on right now by an engineer.
We thank you for bearing with us, we understand how keen you all are to place your orders.
The BIG Chief Team

 

[bloodgear]

Re: New Doctor Who 1:6 and 1:4 announcement!

Server down again.

 

[ADarkly]

Re: New Doctor Who 1:6 and 1:4 announcement!

It mainly matters to me whether flippers get a link, which tends to be what happens (at least with some things) when links get posted publicly...

I'm freezing cold, and I'm seeing the link redirect to bigcheif again. Huh.

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

We are deeply embarrassed by the continued delay in launching the Pre-order.
Everything is in its proper place, but there are problems with the actual server itself, which we are informed is being worked on right now by an engineer.
We thank you for bearing with us, we understand how keen you all are to place your orders.
The BIG Chief Team

Best to give a new time than have people order from a slow site, which might fail at any point during order process.

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

It mainly matters to me whether flippers get a link, which tends to be what happens (at least with some things) when links get posted publicly...

I'm freezing cold, and I'm seeing the link redirect to bigcheif again. Huh.

You and me both, mate. Have some nice, hot tea!

 

[Ex-Parrot]

Re: New Doctor Who 1:6 and 1:4 announcement!

Tell your web team to make sure everything is stable as far as payment process functionality goes before launching, because if that starts falling over on people, spiking, double loading, or timing out, you are going to end up with an even bigger mess than you already have, and customers far more annoyed and far less forgiving than they will be right now...

And I still think you guys should just choose and post a new proposed launch time (and make sure to not launch early, even if everything is working before that new deadline hits).

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

I have 26 quid on my card. If something bad happens (mainly double loading, meaning card denied bullcrap) and I miss out with that, I will be VERY annoyed and won't be going back to BC, and I'm one of the bigger fans!

 

[ADarkly]

Re: New Doctor Who 1:6 and 1:4 announcement!

You and me both, mate. Have some nice, hot tea!

Hahah, thanks

Yes would love to have anew time... possibly a few hours from now so I can get a bit more sleep... heh

 

[Ex-Parrot]

Re: New Doctor Who 1:6 and 1:4 announcement!

See, as a former IT Admin/Engineer/Web dev myself that is my main fear, that they will be so desperate just to launch a working site at the moment because 'everything is going wrong, damn it! We have to get it back online NOW!!!!' that they'll put it back up as soon as it even starts to appear fixed, but without full testing of key components and functionality...

 

[bloodgear]

Re: New Doctor Who 1:6 and 1:4 announcement!

They'd be better off just rescheduling it. Would anyone really mind it being next week or tomorrow instead?

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

Agreed, Ex-Parrot. I also know how fragile ordering processes can be when a site is like this. Connecting to PayPal, or CC, back to BC, this that.

 

[ADarkly]

Re: New Doctor Who 1:6 and 1:4 announcement!

I agree, best to take one's time and not have everyone stressing out.

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

They'd be better off just rescheduling it. Would anyone really mind it being next week or tomorrow instead?

It's just a gimmick to have it around the 11.11.11th at 11.11..

I'd prefer things like Friday at 7PM when people get home from work and such.

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

Please do not worry that you might miss out, the site is down for everyone, not individuals. As such those customers who have signed up for Priority Pre-order Notification will all have the chance to Pre-order as soon as possible. The Pre-order will be opened to the general public tomorrow.
Thanks
The BIG Chief Team

 

[Ex-Parrot]

Re: New Doctor Who 1:6 and 1:4 announcement!

Exactly, people will forgive a reschedule, stuff happens and all that. A little annoying, but folks soon get over such things, generally speaking. But if you start causing people actual problems with their financials in any way because you screwed up, or if you start causing problems that inconvieniences customers and that then have to waste any of their own time on trying to get sorted out, look out...

 

[Doctor Who]

Re: New Doctor Who 1:6 and 1:4 announcement!

They still try to force everything to work right now and general PO tomorrow. We need a whole new reshedule, IMO.