Thanks for this.
There's a few things here. First, this message rings true for me. What they say about the original vendor who made the first female body sounds 100% true. Chinese factories are a nightmare to deal with. There is nothing they won't change on a whim or because they feel they have previously undiscovered design talents which deserve to be put to use on your lovingly crafted product. You have to stand over them to get it right. The early years of the Character Options Doctor Who range were plagued wth vendor issues. I remember hearing that the Chinese drove Al Dewar to distraction and once they apparently redesigned the head of one of the CO 12" figures (the Cyber leader I believe). And that was a large company making figures in their millions. Hot Toys are so good because they literally speak the same language a the factory. Even Hasbro sometimes posts stuff int heir Star Wars q & a's about how a vendor changed the design of a lightsabre without asking them and won't tell them why. And that's Hasbro!
Second, it seems to me that BCS has the love to make great figures but they need a more aggressive marketing strategy. They were hoping to raise funds by selling plenty of Amy figures but Amy is never going to sell out. They're going int he right direction with 10 and 4, the most popular doctors, and I hope they keep that sales focus - anything that won't sell, please, ditch it and stay alive. And make some 1/6 daleks, no one has EVER done this!
Third, it really does seem like these guys are painfully honest.
Fourth, giving away the art print to boost sales of 11 is a big mistake - it does feel like a kick in the teeth for early buyers. Why not a 48 hour period in which anyone who buys 11 gets 10% off 10?
And fifth, you need a spokesman because communication is not your greatest strength! Someone to update people on a weekly not bi-monthly basis and ensure its not feast or famine with the information, someone with some kind of PR or journalistic background. I'd do it for free or get someone better than me to do it (but don't let anyone do it who's asking for free figures in return!). But please do it! Silence for a company is like rust to an engine, it creeps in and buggers things up.