No gaming for me this weekend

[KitFisto]

If you call Verizon Support the first thing you need to do is ask for a second level tech. I refuse to speak to the level one ones. I have more knowledge in my little finger then they have in their whole body. I was helping my parents with theirs and I got a level one guy who swore he was the ^^^^ wouldn't give me a level two and after 3 minutes he had lied to me about 2 things told him he was a wrong and asked for a supervisor. The level one guys know how to do one thing. Turn everything off, unplug everything and run a line test, which the system does automatically when you are on hold.

Exactly and they don't want to hear that you have done all of those things on your own before you called.