geto10
Super Freak
Duuude, cool shots man! :emperor
My Leia just arrived today and it was missing her Electrostaff!!!!! I called Sideshow and they said that the return department was backed up. The voicemail stated 14 business days to get back to me!!! WTF!!! Has anyone had an issue with missing accessories with their 12 inch figures?
I'm hoping they have extra staffs.
Some have been luckier than others, but Yes, a lot of people have in the past have received missing parts upon arrival and have experienced the same old story of CS being backed up for about 2 or more weeks. The reason for this is that there aren't enough CS reps to handle all the poor quality control problems at Sideshow. The customer service department is great!!!! That is no lie. Quality control department at Sideshow needs improvement. I had a problem with my Obi Wan. First they forgot to attach the bottom hilt of the lightsaber. Sent back the whole figure only to recieve missing binoculars. Requested for some binoculars only to get one with a missing plate. Requested another pair, got the front plate but with a missing knob. Finally on the last request, they got it right, but it took me a month and a half to get this issue squared away when in the first place it shouldn't have happened. A defect should not be replaced by a defect especially 3 times. I stopped buying SSC products because of the constant QC problems not only with Obi Wan but with the other Star Wars figures. Only 2 of my 5 SW figures arrived with no problems. That was many months ago and have debated about giving SSC another try.
It's sad to hear that SSC hasn't solved their QC problems after all these months. But my advice to you is to call the customer service department, leave a message. They will get back to you after 2 weeks. If not e-mail them. Be patient cause at this point, there's nothing you can do. What's done is done and hopefully you'll get your electrostaff. Good luck!!
Oh, and welcome sabertruth
I'm still waiting to get Boushh from Bob.
I'm still waiting to get Boushh from Bob.
But why aren't more people showing off their Boushh?
Well, good puns aside, I've had Boushh, Sidious Chair, GG Cmndr Cody Bust and HT Jack Sparrow come to me within a few weeks of each other, so I've yet to give any of them the full attention they deserve, good thing I'm not a parent haha.
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