comicbookguy
Super Freak
Ok everyone, I know I can do what I want but today I got a response to a few broken statues that came damage. They now do not offer replacements even for broken little arms, weapons, base chips, etc. My only option is to take a small refund and keep the broken or damage statue. They recommend me use glue to glue it back together. There's not even a return option? Wtf? I mean so when I get something damage or broken I now have to keep it? Im a collector who does not like broken off parts. I mean these are easily replaced such as a small attachment part. I'm not even asking for a replacement of the big statue. Just a replacement hair piece and a broken sword tip. I really hate this new policy. I was ok as long as I get a new replacement broken part or accessories. Even a scratch, rhinos bubbles, etc I can live with. I love these statues. But I just do not want to be stuck with no options and how can there be no replacement for a tiny accessory for a statue that is still for sale and not even close to selling out? I'm really angry at this new policy. This is a great hobby, expensive but fun. I've spent close to 90k on SS products in less than a year now and this is the thanks I get? I'm not even trying to ask for a full statue replacement so that they don't have to cover the weight of the big shipping item. I just want a small hair piece and a sword! How can this be SS? There's plenty out there right now and these have been just released. Why???? Do you even care about loyal customers spending so much on your statues? Again I am not even asking for much. I just want the tiny replacement part which came broken off completely. It would be only a few dollars for shipping and I know they have plenty of parts for this. It's just so sad to say no like this for something so simple. Looks like all the money I spent and all my PO which is a massive long list right now didn't mean anything. It's such a shame. I love this hobby. But if I cannot get new replacements for broken simple accessories it will be a 50/50 chance of getting a broken statue with no replacement. Again it's something so simple but they do not want to do it. If this is the case I do not know how I can collect any longer. I do not want a collection of statues with chip parts, broken swords, etc. This is just not right for something so expensive, just released and they decide to not replace it. Now both the emails I got did not even say there's an option to return it anymore for a full refund. SS I really love your statues. But if this is the new policy I must stop collecting. I just hate this no replacement policy. It's just unfair to the buyers. Im just venting over these emails I got from them. I guess I will call them tomorrow. If they say I must keep them. I will, most likely sell off my collection and be done with it. It's just not worth all the headaches and this new no replacement policy is the last straw. I do wish everyone here the best and I do hope SS changes their policy on the no replacement on new release items. I just don't get how a company like them who have grown so much cannot replace a tiny new part. So hey all my sales lists might be update with many items soon.
Last edited: