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- Thread starter VS1976
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Help Support Collector Freaks Forum:
They just haven't updated. Batman was delayed till 2040 but it still says May 2013 on their site.
Mr. Nice Guy
Super Freak
Sent today:
SS, a NRD should entail a commitment. A commitment to deliver a quality product at a given time. A failure to comply to said agreement should be met with action to improve customer sat. Hence, why our deposits are non refundable. If our life circumstances change in that we are unable to meet our financial commitment, our deposit is held.
Any delay on a product should be communicated with reasoning. Does anyone know why this keeps getting pushed back? This is basic respect for your customer. We should at the least receive something in our email describing the circumstances. More than a change in payments.
Second, delays should be me with measures on your end. I work in a customer centric environment where if I was unable to fulfill a customer order, I would take measures to not only meet but exceed customer expectation. You are limited in what you can do but here's a few ideas:
1. Exclusive coupon codes
2. Free shipping
3. Discount on product order
I know many of the members don't expect much from you. They expect average paint app, issues with quality, delays, poor workmanship, and even product damage. They don't even expect simple measures be taken to respectfully communicate to them when unable to deliver on your commitments. I don't.
I expect the best you can offer. On every product I order. Always.
I await your communication.
SS, a NRD should entail a commitment. A commitment to deliver a quality product at a given time. A failure to comply to said agreement should be met with action to improve customer sat. Hence, why our deposits are non refundable. If our life circumstances change in that we are unable to meet our financial commitment, our deposit is held.
Any delay on a product should be communicated with reasoning. Does anyone know why this keeps getting pushed back? This is basic respect for your customer. We should at the least receive something in our email describing the circumstances. More than a change in payments.
Second, delays should be me with measures on your end. I work in a customer centric environment where if I was unable to fulfill a customer order, I would take measures to not only meet but exceed customer expectation. You are limited in what you can do but here's a few ideas:
1. Exclusive coupon codes
2. Free shipping
3. Discount on product order
I know many of the members don't expect much from you. They expect average paint app, issues with quality, delays, poor workmanship, and even product damage. They don't even expect simple measures be taken to respectfully communicate to them when unable to deliver on your commitments. I don't.
I expect the best you can offer. On every product I order. Always.
I await your communication.
Custo
Super Freak
- Joined
- Aug 25, 2011
- Messages
- 2,412
- Reaction score
- 1
Unfortunately, the only thing they will offer you is to cancel your order and refund your deposit. They have is by the ***** and they know it.
banthafett
Super Freak
You can blame this one on me guys. Ever since January I've had a feeling this was going to be shipped when my wife gives birth in May and we wouldn't be home. Just my luck.
BurningRage
Super Freak
Name your kid Pamela even if it's a boy.
thomasbierzynski0524
Super Freak
At least someone is taking the message to SS. Collector Power!
It's nice that you're writing a letter and posting it here for us all to see. However, SS casually has one or two people who peruse these boards. Your message only serves to make you feel like you've taken action. If it was sent via email to SS that would be a different story. Send this message directly to them. It's well written, a little on the nice side, but can be effective if it, and others similar to it are sent to and read by customer service.
Nicely written. Thank you.
devilof76
Super Freak
How about they solicit the statue when it's ready to ship?
You find out about it when it's ready. No NRD, no wait, no prior guarantee of purchase. Just random statues pop up in the newletter with no warning, and you either have the money to pay for it before it sells out, or you don't.
You find out about it when it's ready. No NRD, no wait, no prior guarantee of purchase. Just random statues pop up in the newletter with no warning, and you either have the money to pay for it before it sells out, or you don't.
dcmarv
Super Freak
- Joined
- Mar 13, 2013
- Messages
- 888
- Reaction score
- 0
Exciting times!!
soundwave
Super Freak
Why get upset with the delays??
Surely a delay means they may actually care about the QC & ensure we get the best product like we deserve.
I for one am happy to have as many delays as it takes for a statue the quality of the Pre-production piece.
Sideshow, if you are reading this...take all the time you need, just give me the best piece you can.
Neil
Surely a delay means they may actually care about the QC & ensure we get the best product like we deserve.
I for one am happy to have as many delays as it takes for a statue the quality of the Pre-production piece.
Sideshow, if you are reading this...take all the time you need, just give me the best piece you can.
Neil
devilof76
Super Freak
No idea.
I'm starting to think that they're making a mistake by involving the collector in the pre-sale process. A lot of people don't seem to be able to deal with any kind of information prior to shipment.
Mr. Nice Guy
Super Freak
That's a rationale we tell ourselves. Fact is, it may be delivered late because they cant get it together. In th end, I don't mind delays. But a "sorry folks, we &@$!ed up...here's a token of our appreciation for your patience" would be nice.
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devilof76
Super Freak
Anthos
Super Freak
C'mon everyone, why is everyone acting surprised about delays? After all this time, it's pretty much a given that these things for the most part take just about a year from original sale date to delivery , no matter what the original date says. Sideshow isn't going to be upfront about a realistic delivery date and they get the pleasure of our NRDs collecting interest, win win for them.
